Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Voicemail duration limit

    Posted 08-21-2023 09:49
    No replies, thread closed.

    Hello,

    I didn't find any Information about this. Is there any limit on the duration of Voicemails? Like A customer can only talk 3 Minutes on the Voicemail until the recording automatically stops? If not, is it possible to configure this?

    Thank you


    #ArchitectureandDesign
    #PlatformAdministration
    #Telephony

    ------------------------------
    Dirk Krampe
    Sixt SE
    ------------------------------


  • 2.  RE: Voicemail duration limit

    Posted 08-21-2023 09:59
    No replies, thread closed.

    Yes and it defaults to 3 minutes.  To change it go to Organization Settings, choose the settings tab, and scroll down to Maximum Voicemail Length.



    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Voicemail duration limit

    Posted 08-21-2023 10:05
    Edited by Dirk Krampe 08-21-2023 10:06
    No replies, thread closed.

    Thank you :-) 



    ------------------------------
    Dirk Krampe
    Sixt SE
    ------------------------------