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  • 1.  Voicemail email notifications - can it be customized?

    Posted 03-24-2026 11:23

    Is it possible to customize the subject and body of the email notifications that is received when a Voicemail is left in a user's VM box?

    Thanks,

    Amit


    #Implementation
    #Other

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    Amit Deepchand
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  • 2.  RE: Voicemail email notifications - can it be customized?

    Posted 03-24-2026 11:49

    Hi

    This seems like a feature that has been requested by customers and exists as a feature request in the Genesys product roadmap. Would be good to keep an eye on this upcoming feature:

    https://genesyscloud.ideas.aha.io/ideas/CEEMAIL-I-33

    https://genesyscloud.ideas.aha.io/ideas/UCC-I-512



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    Josh Coyle
    Senior Professional Services Consultant
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  • 3.  RE: Voicemail email notifications - can it be customized?

    Posted 03-24-2026 13:33

    Thank you your feedback. I have checked those ideas as well!



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    Amit Deepchand
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    Original Message


  • 4.  RE: Voicemail email notifications - can it be customized?
    Best Answer

    Posted 03-24-2026 11:50

    Hello Amit,

    As of right now, we do not have a way to natively customize the subject and both of the notification emails. I did see this idea from the Product Ideas Lab that is asking for something similar. You may want to vote and comment on that idea.

    One other thing that you could do would be to use our APIs to grab new voicemail messages and send your own customized notifications.

    GET /api/v2/voicemail/messages

    GET /api/v2/voicemail/messages/{messageId}



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 5.  RE: Voicemail email notifications - can it be customized?

    Posted 03-24-2026 13:34

    Thank you Jason for your feedback and your suggestions.



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    Amit Deepchand
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    Original Message


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