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"Voicemail not configured message" when checking VM from Poly VVX phones

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  • 1.  "Voicemail not configured message" when checking VM from Poly VVX phones

    Posted 07-01-2025 12:30
    No replies, thread closed.

    We are deploying Poly VVX phones to various offices and when dialing *86 from the phone it states the VM box isnt configured and transfers to the message center to enter there extension. Is it not possible to have a working deskphone with vm without having to sign in to genesys?  These users are communicate users and only use them as desk phones. Any help with this would be appreciated. Thank you!  


    #Telephony

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    Andrew Saltonstall, GCACS., GCCP., GCCD., GCSC., GCAI.,
    Senior Telecom Systems Administrator


    ------------------------------


  • 2.  RE: "Voicemail not configured message" when checking VM from Poly VVX phones
    Best Answer

    Posted 07-01-2025 16:17
    Edited by Jason Kleitz 07-01-2025 16:31
    No replies, thread closed.

    We had to add a custom configuration file with some specific configuration items.  A few the phones would not take, and I don't recall which one fixed it but here is what we had in our

    msg.mwi.1.callBackMode="contact"
msg.mwi.1.callBack="*86"
msg.mwi.1.subscribe="*86"
feature.voicemail.enabled="1"
dialplan.impossibleMatchHandling="3" 
dialplan.impossibleMatchHandling.timeOut="2"
dialplan.digitmap="x.T|*x.T|xx*xx|*86"
dialplan.digitmap.timeOut="3|3|3|3"
    up.oneTouchVoiceMail="1"



    ------------------------------
    Daniel Bergland
    Telecom Engineer
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    Original Message


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