Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Vonage Inbound Number Plan Issue

    Posted 12-10-2023 19:52
    No replies, thread closed.
    We used a number of phone numbers from the Vonage service,
     
    The number format of the vonage input does not have a "+".
     
    Therefore, inbound to the Genesys Cloud may include the wrong country code due to the station numbering scheme "Natiion".
     
    Because the station's internal numbering scheme is related to the outgoing input as well.
    Therefore, there is sometimes a conflict between the station's "Nation" numbering plan and the incoming number change.
    Any suggestions?

    #Telephony

    ------------------------------
    AntonyLo Lo
    Grandsys Inc.
    ------------------------------


  • 2.  RE: Vonage Inbound Number Plan Issue

    Posted 12-11-2023 18:12
    No replies, thread closed.

    Hi AntonyLo, good day.

    I understand that you have problems with your incoming calls, generally when you  do an integration with the carrier, the carrier send you the + with the number of the partner or person who calls you.

    Best Regads.



    ------------------------------
    Angel Marlut
    Royal Holiday Servicios Administrativos S.A. de C.V
    ------------------------------



  • 3.  RE: Vonage Inbound Number Plan Issue

    Posted 12-11-2023 22:14
    No replies, thread closed.

    Hi Marlut,

    I have contacted "Vonage" and informed them of the problem.
    The reply I got was that they considered the absence of the "+" symbol to be the correct format for E.164.

    Is this contrary to the GC phone number format?

    If so, what suggestions can be made to rectify the situation?

    Regard~



    ------------------------------
    AntonyLo Lo
    Grandsys Inc.
    ------------------------------

    Original Message


Related Content