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  • 1.  WAF F5 for WebRTC

    Posted 11-06-2024 08:31

    Hi Guys

    Does anyone have experience with F5 WAF? Could you share which parameters need to be allowed on the F5 WAF?

    Thanks 

    Husein Nasution


    #Telephony

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    Husein Nasution
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  • 2.  RE: WAF F5 for WebRTC
    Best Answer

    GENESYS
    Posted 11-06-2024 12:02

    Hello Husein,

    While we don't have have a specific set of parameters that you need to configure on the network in order for that to work, as a general, I would recommend bypassing / allowing all traffic related to Genesys Cloud. I have included a few articles from our Resource Center down below. I would recommend starting with these articles to make sure that all of the Genesys Cloud traffic is whitelisted.

    https://help.mypurecloud.com/articles/domains-for-the-firewall-allowlist/

    https://help.mypurecloud.com/articles/ip-addresses-for-the-firewall-allowlist/

    Also, the Amazon AWS IP address JSON file link on that article lists more IP ranges that we require for use.

    https://help.mypurecloud.com/articles/ports-and-services-for-genesys-cloud-clients/

    https://help.mypurecloud.com/articles/cidr-ip-address-range-for-cloud-media-services/

    https://help.mypurecloud.com/articles/genesys-cloud-ports-services/



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


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