Genesys Cloud - Main

Hello,All

I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
Also, please forgive me if this isn't the correct place to ask this question.

Currently, "User ID" (input format:********-xxxx-xxxx-xxxx-************) is acquired in "Data Actions".
How do set up "Transfer to User" using the "User ID" in "Flows:inbound Call" in "Architect",please let me know.

I could not find a way to directly connect to "Transfer to User" using the "User ID".

Kind Regards

#ArchitectureandDesign

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Katsuya Yamasaki
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Hello,

You can use FindUserById to find the user with a specific id.

Preferably you store the result in a User variable so you can check if it finds a user in the system before using it in a Transfer to User action.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Thank you so much for your help
Everything went well without a hitch.

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Katsuya Yamasaki
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Original Message:
Sent: 10-21-2024 05:29
From: Jan Heinonen
Subject: want to use "transfer to user" with userid

Hello,

You can use FindUserById to find the user with a specific id.

Preferably you store the result in a User variable so you can check if it finds a user in the system before using it in a Transfer to User action.

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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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