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  • 1.  want to use "transfer to user" with userid

    Posted 10-21-2024 04:44
    No replies, thread closed.

    Hello,All

    I am currently using a translation service, so I do apologize for any grammatical, or translation errors. 
    Also, please forgive me if this isn't the correct place to ask this question.

    Currently, "User ID" (input format:********-xxxx-xxxx-xxxx-************) is acquired in "Data Actions".
    How do set up "Transfer to User" using the "User ID" in "Flows:inbound Call" in "Architect",please let me know.

    I could not find a way to directly connect to "Transfer to User" using the "User ID".

    Kind Regards


    #ArchitectureandDesign

    ------------------------------
    Katsuya Yamasaki
    ------------------------------


  • 2.  RE: want to use "transfer to user" with userid
    Best Answer

    Posted 10-21-2024 05:29
    No replies, thread closed.

    Hello,

    You can use FindUserById to find the user with a specific id.

    Preferably you store the result in a User variable so you can check if it finds a user in the system before using it in a Transfer to User action.



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


  • 3.  RE: want to use "transfer to user" with userid

    Posted 10-21-2024 08:03
      |   view attached
    No replies, thread closed.

    Thank you so much for your help
    Everything went well without a hitch.



    ------------------------------
    Katsuya Yamasaki
    ------------------------------

    Original Message


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