Genesys Cloud - Main

When setting up a dashboard, I noticed that you can add various metrics.  For example, if I am setting up a chart to manage my queues, I can add metrics such as abandon, transfers, etc.  I can also set warning thresholds.  What I do not see is the ability to set individual warning thresholds.  For example, I would like to set an "above, below, and warning" for abandons separately from warning thresholds for transferred calls.  It appears it only lets me set one warning thresholds for all the metrics I set for the queues.  Clearly, I must be missing something.  

Hey Diane, 

At the moment that is correct, any block/node will take warnings for that whole piece - the workaround for this is having multiple blocks where you have one media type/metric, and individually set the alerts/warnings 

When setting up a dashboard, I noticed that you can add various metrics.  For example, if I am setting up a chart to manage my queues, I can add metrics such as abandon, transfers, etc.  I can also set warning thresholds.  What I do not see is the ability to set individual warning thresholds.  For example, I would like to set an "above, below, and warning" for abandons separately from warning thresholds for transferred calls.  It appears it only lets me set one warning thresholds for all the metrics I set for the queues.  Clearly, I must be missing something.