Digital User Tracking
Starting today, we're excited to offer free access to our recorded webinar on Digital User Tracking! The webinar will be available for free through Friday, February 6, 2026 to anyone with an Education account.
No account? No problem! You can sign up for free. But hurry, because after February 6, the webinar will move into our regular paid subscription catalog.
Webinar Overview
This webinar recording provides a comprehensive overview of Genesys Cloud Digital User Tracking and how it enhances digital customer journeys. In this session, you will learn how to configure and deploy Messenger-based web tracking, capture key customer behavior signals, and apply privacy controls to protect sensitive data. Through a live demonstration, you'll explore both the administrator's setup and the agent experience, seeing how real-time journey context empowers agents to deliver faster, more personalized support and improved customer outcomes.
And as an added bonus, Digital User Tracking fuels better insights and analytics for Journey Management, providing an understanding of the engagement funnel from web and apps (before conversations even start!). With Digital User Tracking being the source for real-time web/app data enrichment, more personalized, context-aware engagement, and agentic journey orchestration are unlocked.
Get started today!
Here's how:
- Watch the webinar while it's free
- Share with your network
- Ask your questions in the Community
- Read more in the Resource Center
#GenesysCloud
#Training
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Lindsay Scarpaci
Product Manager, Genesys Education
Genesys - Employees
lindsay.scarpaci@genesys.com
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