Genesys Casual

The last few weeks in the community have been full of fun, exciting events that have now come to their culmination (and what everyone has been waiting for)...the WINNERS of the NCAA Men's and Women's Brackets contest, as well as the winner of the Developer Trivia! That's three winners to announce and THREE prize wall items to give away, so let's get to it! 

NCAA Men's Bracket: To recap, Houston and Florida made it to the championship game last night and in a super-close game, the Florida Gators took the trophy with a dramatic 65-63 ending score. So who was the winner of the Men's bracket?

"Pat's Best Guesses" CONGRATS!! You are the winner! Please let me know in this thread who you are so I can send you your prize form. 

NCAA Women's Bracket: UConn dominated South Carolina with an impressive 82-59 win! It had been nine years since the Huskies won a championship, way to go! But who took home the trophy for the women's brackets? 

"Alex P7355064" YOU'RE A WINNER! CONGRATS! Also, tell me who you are in the thread to get pick your prize! 

It was a very exciting March for Men's and Women's college basketball and a shoutout and thank you to everyone who played in the challenge. 

Now switching gears to our third contest, Developer Trivia Tower:

Last week, we asked difficult questions promoting the new Developer Community. The "most missed" questions were questions 11, 13, and 15. Check out the answers below to see which ones you got right.

1. In February it was announced there was a "New Limit on concurrent audit query executions." Which best describes the limit? (reference: https://developer.genesys.cloud/forum/t/new-limit-concurrent-audit-query-executions/31694/16)

a.        1 audit query at a time

b.        1 per credential or grant type

c.        serviceName is now required

d.        Depends on the use case

2)        2. A JSONPath might be a good option for what?

a.        Adjusting the new multi-panel window size

b.       Data Action that counts the number of calls in queues

c.        Debugging your SDK

d.        A good deli/sandwich lunch spot

3)        3. Someone is creating a trigger fetching the system wrap-up and updating the wrap-up code. What should the trigged condition be? (reference: https://developer.genesys.cloud/forum/t/trigger-notification-events-are-not-working/31537)

a.        Value: Conversation ID

b.        Value: true

c.        Value: ININ

d.       Value: Wrap up Code ID

4)        4. SMS is included with the Communicate License only? 

a.        True

b.       False

5)        5. Is it possible to have two different organizations that reside in the same Genesys Cloud region and login ID? (https://developer.genesys.cloud/forum/t/can-one-customer-have-two-accounts-in-same-region/23644/2)

a.        Yes

b.        No 

6)        6. Functions are executed where? 

a.        Genesy Cloud's AWS space

b.        Package.JSON scripts

c.        SLS

d.        Severless.yml file

7)        7. The checkAvailability is validating if what is valid? (Reference: https://developer.genesys.cloud/forum/t/mobile-apps-sdks-ios-android-checkavailability/31912)

a.        Agent status

b.        The domain id

c.        The domain and the deployment ID

d.        Service availability

8)        8. What Dev Forum Conversation got the most views? 

a.        Server Returned http response cod 400 (Bad Request)

b.        Can not deserialize value of type java.util.date

c.        Authorization Code Grant blocked by CORS policy

d.        The request could not be understood by the server

9)        9. Where is the best site to submit your feature requests/ideas?

a.        Genesys Online Community

b.        GCAP

c.        Ideas Lab

d.        Resource Center

10. Which of the following is true for external "anonymous" WebRTC clients? (reference: https://developer.genesys.cloud/forum/t/assistance-needed-routing-external-webrtc-calls-to-genesys-cloud-account/31578)

a.        Their contact info displays as "anonymous"

b.        They can only email or text

c.        They do NOT have entry points

d.        They show up as "anonymous"

11. If you are creating an OAuth app with authorization code as a grant type, what will be the rate limit be? (Pick the most accurate) (Reference: https://developer.genesys.cloud/forum/t/need-to-know-about-rate-limit/23708)

a.        The maximum number of requests per client credentials grant token per minute is 100.

b.        The maximum number of requests per client credentials grant token per minute is 300.

c.        Limit varies depending on token type.

d.        There is no limit.

12. Friend of the community @Jim Crespino said, "I would not suggest that you try to assign interactions to agents using the API." Why? (Reference: https://developer.genesys.cloud/forum/t/creating-web-chat-with-assigned-agent-feature-similar-like-callback-but-without-phone-number/30902)

a.        It may be catastrophic to your data limitations

b.       There are going to be too many edge cases.

c.        APIs cannot detect "busy" signals

d.       Team Managers would need to understand the APIs

13. Which of the following widgets is NOT available in Genesys Cloud? 

a.        Callback Widget

b.        SideBar

c.        Toaster

d.        WindowManager

14. According to the SDK Source Code Generation, the SDK is automatically regenerated and published from the API's definition when? (https://developer.genesys.cloud/forum/t/how-to-request-openapi-definition-fixes/32008)

a.        After each API release

b.        Every hour or so (automatic refresh)

c.        After a manual refresh

d.        Nightly (midnight local time)

15. If you wanted a test environment to create users without a license, Becky Powell recommends what? (reference: https://developer.genesys.cloud/forum/t/is-it-possible-to-create-user-in-genesys-cloud-with-no-charge/15541)

a.        Creating a Wallboard account

b.        Asking your rep. or Becky for a test environment

c.        Create "test users" (they won't be held against your license)

d.        Search the AppFoundry for "Test Lab"

16. If you are trying to figure out who is calling you, John Carnell recommends what free option?

a.        Data Actions

b.        PingID

c.        callerID

d.        Request through IVR

17. What system was famously used in "Jurassic Park"?

a.        GERTS

b.        PICK

c.        MS-DOS

d.       UNIX

18. If you want more trivia like that weird question 17, you should…?

a.        Join the Genesys Casual Community

b.        Find Matt Lawson

c.        Write your Genesys Rep

d.        Visit the town of Twin Peaks

Now for the drum roll please... CONGRATULATIONS @Oscar Alvarez! You earned the most points (and answered the bonus question) which earned you 1st place! I'll be sending you a form to fill out with your Prize Wall pick. 

WOW! So many exciting events and don't you worry...THERE'S MORE to come!! Keep your eyes peeled right here in Genesys Casual and check out the events tabs to see what's coming up. We can't wait to announce our future winners, so make sure you're engaging in the community :)

Until next time...

#Events/Contests
#SuccessStories

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

@Nicole Milliken Hey hey! NCAA Women's Bracket: 'Alex P7355064', that's me. A Connecticut native here - "Basketball Capital of the World." We're proud of our Huskies.

The last few weeks in the community have been full of fun, exciting events that have now come to their culmination (and what everyone has been waiting for)...the WINNERS of the NCAA Men's and Women's Brackets contest, as well as the winner of the Developer Trivia! That's three winners to announce and THREE prize wall items to give away, so let's get to it! 

NCAA Men's Bracket: To recap, Houston and Florida made it to the championship game last night and in a super-close game, the Florida Gators took the trophy with a dramatic 65-63 ending score. So who was the winner of the Men's bracket?

"Pat's Best Guesses" CONGRATS!! You are the winner! Please let me know in this thread who you are so I can send you your prize form. 

NCAA Women's Bracket: UConn dominated South Carolina with an impressive 82-59 win! It had been nine years since the Huskies won a championship, way to go! But who took home the trophy for the women's brackets? 

"Alex P7355064" YOU'RE A WINNER! CONGRATS! Also, tell me who you are in the thread to get pick your prize! 

It was a very exciting March for Men's and Women's college basketball and a shoutout and thank you to everyone who played in the challenge. 

Now switching gears to our third contest, Developer Trivia Tower:

Last week, we asked difficult questions promoting the new Developer Community. The "most missed" questions were questions 11, 13, and 15. Check out the answers below to see which ones you got right.

1. In February it was announced there was a "New Limit on concurrent audit query executions." Which best describes the limit? (reference: https://developer.genesys.cloud/forum/t/new-limit-concurrent-audit-query-executions/31694/16)

a.        1 audit query at a time

b.        1 per credential or grant type

c.        serviceName is now required

d.        Depends on the use case

2)        2. A JSONPath might be a good option for what?

a.        Adjusting the new multi-panel window size

b.       Data Action that counts the number of calls in queues

c.        Debugging your SDK

d.        A good deli/sandwich lunch spot

3)        3. Someone is creating a trigger fetching the system wrap-up and updating the wrap-up code. What should the trigged condition be? (reference: https://developer.genesys.cloud/forum/t/trigger-notification-events-are-not-working/31537)

a.        Value: Conversation ID

b.        Value: true

c.        Value: ININ

d.       Value: Wrap up Code ID

4)        4. SMS is included with the Communicate License only? 

a.        True

b.       False

5)        5. Is it possible to have two different organizations that reside in the same Genesys Cloud region and login ID? (https://developer.genesys.cloud/forum/t/can-one-customer-have-two-accounts-in-same-region/23644/2)

a.        Yes

b.        No 

6)        6. Functions are executed where? 

a.        Genesy Cloud's AWS space

b.        Package.JSON scripts

c.        SLS

d.        Severless.yml file

7)        7. The checkAvailability is validating if what is valid? (Reference: https://developer.genesys.cloud/forum/t/mobile-apps-sdks-ios-android-checkavailability/31912)

a.        Agent status

b.        The domain id

c.        The domain and the deployment ID

d.        Service availability

8)        8. What Dev Forum Conversation got the most views? 

a.        Server Returned http response cod 400 (Bad Request)

b.        Can not deserialize value of type java.util.date

c.        Authorization Code Grant blocked by CORS policy

d.        The request could not be understood by the server

9)        9. Where is the best site to submit your feature requests/ideas?

a.        Genesys Online Community

b.        GCAP

c.        Ideas Lab

d.        Resource Center

10. Which of the following is true for external "anonymous" WebRTC clients? (reference: https://developer.genesys.cloud/forum/t/assistance-needed-routing-external-webrtc-calls-to-genesys-cloud-account/31578)

a.        Their contact info displays as "anonymous"

b.        They can only email or text

c.        They do NOT have entry points

d.        They show up as "anonymous"

11. If you are creating an OAuth app with authorization code as a grant type, what will be the rate limit be? (Pick the most accurate) (Reference: https://developer.genesys.cloud/forum/t/need-to-know-about-rate-limit/23708)

a.        The maximum number of requests per client credentials grant token per minute is 100.

b.        The maximum number of requests per client credentials grant token per minute is 300.

c.        Limit varies depending on token type.

d.        There is no limit.

12. Friend of the community @Jim Crespino said, "I would not suggest that you try to assign interactions to agents using the API." Why? (Reference: https://developer.genesys.cloud/forum/t/creating-web-chat-with-assigned-agent-feature-similar-like-callback-but-without-phone-number/30902)

a.        It may be catastrophic to your data limitations

b.       There are going to be too many edge cases.

c.        APIs cannot detect "busy" signals

d.       Team Managers would need to understand the APIs

13. Which of the following widgets is NOT available in Genesys Cloud? 

a.        Callback Widget

b.        SideBar

c.        Toaster

d.        WindowManager

14. According to the SDK Source Code Generation, the SDK is automatically regenerated and published from the API's definition when? (https://developer.genesys.cloud/forum/t/how-to-request-openapi-definition-fixes/32008)

a.        After each API release

b.        Every hour or so (automatic refresh)

c.        After a manual refresh

d.        Nightly (midnight local time)

15. If you wanted a test environment to create users without a license, Becky Powell recommends what? (reference: https://developer.genesys.cloud/forum/t/is-it-possible-to-create-user-in-genesys-cloud-with-no-charge/15541)

a.        Creating a Wallboard account

b.        Asking your rep. or Becky for a test environment

c.        Create "test users" (they won't be held against your license)

d.        Search the AppFoundry for "Test Lab"

16. If you are trying to figure out who is calling you, John Carnell recommends what free option?

a.        Data Actions

b.        PingID

c.        callerID

d.        Request through IVR

17. What system was famously used in "Jurassic Park"?

a.        GERTS

b.        PICK

c.        MS-DOS

d.       UNIX

18. If you want more trivia like that weird question 17, you should…?

a.        Join the Genesys Casual Community

b.        Find Matt Lawson

c.        Write your Genesys Rep

d.        Visit the town of Twin Peaks

Now for the drum roll please... CONGRATULATIONS @Oscar Alvarez! You earned the most points (and answered the bonus question) which earned you 1st place! I'll be sending you a form to fill out with your Prize Wall pick. 

WOW! So many exciting events and don't you worry...THERE'S MORE to come!! Keep your eyes peeled right here in Genesys Casual and check out the events tabs to see what's coming up. We can't wait to announce our future winners, so make sure you're engaging in the community :)

Until next time...

#Events/Contests
#SuccessStories

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

The last few weeks in the community have been full of fun, exciting events that have now come to their culmination (and what everyone has been waiting for)...the WINNERS of the NCAA Men's and Women's Brackets contest, as well as the winner of the Developer Trivia! That's three winners to announce and THREE prize wall items to give away, so let's get to it! 

NCAA Men's Bracket: To recap, Houston and Florida made it to the championship game last night and in a super-close game, the Florida Gators took the trophy with a dramatic 65-63 ending score. So who was the winner of the Men's bracket?

"Pat's Best Guesses" CONGRATS!! You are the winner! Please let me know in this thread who you are so I can send you your prize form. 

NCAA Women's Bracket: UConn dominated South Carolina with an impressive 82-59 win! It had been nine years since the Huskies won a championship, way to go! But who took home the trophy for the women's brackets? 

"Alex P7355064" YOU'RE A WINNER! CONGRATS! Also, tell me who you are in the thread to get pick your prize! 

It was a very exciting March for Men's and Women's college basketball and a shoutout and thank you to everyone who played in the challenge. 

Now switching gears to our third contest, Developer Trivia Tower:

Last week, we asked difficult questions promoting the new Developer Community. The "most missed" questions were questions 11, 13, and 15. Check out the answers below to see which ones you got right.

1. In February it was announced there was a "New Limit on concurrent audit query executions." Which best describes the limit? (reference: https://developer.genesys.cloud/forum/t/new-limit-concurrent-audit-query-executions/31694/16)

a.        1 audit query at a time

b.        1 per credential or grant type

c.        serviceName is now required

d.        Depends on the use case

2)        2. A JSONPath might be a good option for what?

a.        Adjusting the new multi-panel window size

b.       Data Action that counts the number of calls in queues

c.        Debugging your SDK

d.        A good deli/sandwich lunch spot

3)        3. Someone is creating a trigger fetching the system wrap-up and updating the wrap-up code. What should the trigged condition be? (reference: https://developer.genesys.cloud/forum/t/trigger-notification-events-are-not-working/31537)

a.        Value: Conversation ID

b.        Value: true

c.        Value: ININ

d.       Value: Wrap up Code ID

4)        4. SMS is included with the Communicate License only? 

a.        True

b.       False

5)        5. Is it possible to have two different organizations that reside in the same Genesys Cloud region and login ID? (https://developer.genesys.cloud/forum/t/can-one-customer-have-two-accounts-in-same-region/23644/2)

a.        Yes

b.        No 

6)        6. Functions are executed where? 

a.        Genesy Cloud's AWS space

b.        Package.JSON scripts

c.        SLS

d.        Severless.yml file

7)        7. The checkAvailability is validating if what is valid? (Reference: https://developer.genesys.cloud/forum/t/mobile-apps-sdks-ios-android-checkavailability/31912)

a.        Agent status

b.        The domain id

c.        The domain and the deployment ID

d.        Service availability

8)        8. What Dev Forum Conversation got the most views? 

a.        Server Returned http response cod 400 (Bad Request)

b.        Can not deserialize value of type java.util.date

c.        Authorization Code Grant blocked by CORS policy

d.        The request could not be understood by the server

9)        9. Where is the best site to submit your feature requests/ideas?

a.        Genesys Online Community

b.        GCAP

c.        Ideas Lab

d.        Resource Center

10. Which of the following is true for external "anonymous" WebRTC clients? (reference: https://developer.genesys.cloud/forum/t/assistance-needed-routing-external-webrtc-calls-to-genesys-cloud-account/31578)

a.        Their contact info displays as "anonymous"

b.        They can only email or text

c.        They do NOT have entry points

d.        They show up as "anonymous"

11. If you are creating an OAuth app with authorization code as a grant type, what will be the rate limit be? (Pick the most accurate) (Reference: https://developer.genesys.cloud/forum/t/need-to-know-about-rate-limit/23708)

a.        The maximum number of requests per client credentials grant token per minute is 100.

b.        The maximum number of requests per client credentials grant token per minute is 300.

c.        Limit varies depending on token type.

d.        There is no limit.

12. Friend of the community @Jim Crespino said, "I would not suggest that you try to assign interactions to agents using the API." Why? (Reference: https://developer.genesys.cloud/forum/t/creating-web-chat-with-assigned-agent-feature-similar-like-callback-but-without-phone-number/30902)

a.        It may be catastrophic to your data limitations

b.       There are going to be too many edge cases.

c.        APIs cannot detect "busy" signals

d.       Team Managers would need to understand the APIs

13. Which of the following widgets is NOT available in Genesys Cloud? 

a.        Callback Widget

b.        SideBar

c.        Toaster

d.        WindowManager

14. According to the SDK Source Code Generation, the SDK is automatically regenerated and published from the API's definition when? (https://developer.genesys.cloud/forum/t/how-to-request-openapi-definition-fixes/32008)

a.        After each API release

b.        Every hour or so (automatic refresh)

c.        After a manual refresh

d.        Nightly (midnight local time)

15. If you wanted a test environment to create users without a license, Becky Powell recommends what? (reference: https://developer.genesys.cloud/forum/t/is-it-possible-to-create-user-in-genesys-cloud-with-no-charge/15541)

a.        Creating a Wallboard account

b.        Asking your rep. or Becky for a test environment

c.        Create "test users" (they won't be held against your license)

d.        Search the AppFoundry for "Test Lab"

16. If you are trying to figure out who is calling you, John Carnell recommends what free option?

a.        Data Actions

b.        PingID

c.        callerID

d.        Request through IVR

17. What system was famously used in "Jurassic Park"?

a.        GERTS

b.        PICK

c.        MS-DOS

d.       UNIX

18. If you want more trivia like that weird question 17, you should…?

a.        Join the Genesys Casual Community

b.        Find Matt Lawson

c.        Write your Genesys Rep

d.        Visit the town of Twin Peaks

Now for the drum roll please... CONGRATULATIONS @Oscar Alvarez! You earned the most points (and answered the bonus question) which earned you 1st place! I'll be sending you a form to fill out with your Prize Wall pick. 

WOW! So many exciting events and don't you worry...THERE'S MORE to come!! Keep your eyes peeled right here in Genesys Casual and check out the events tabs to see what's coming up. We can't wait to announce our future winners, so make sure you're engaging in the community :)

Until next time...

#Events/Contests
#SuccessStories

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------