Hi Shahar thanks for take time to give an answer but I need is the response that must give us the API /api/v2/analytics/conversations/details in its value "dispositionAnalyzer" when the calls is "lineconnected" and "speech" in its call analysis disposition how you ca see below:
In this example you can see the value when the calls is Answer Machine.
Original Message:
Sent: 05-21-2025 02:30
From: Shahar Leonard
Subject: We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details
Hey Edwin, I'm not sure that I understood the question, but here is something that might help:
Call analysis dispositions returned for Genesys Cloud Edge
| disposition.classification.callable.lineconnected | The call entered the connected state using ISDN or SIP signaling that can occur when: the phone call is picked up by a live speaker; the carrier transfers the call to voicemail; prior to a fax tone; prior to a busy tone; or an intermediary device sends the connect, which could be prior to the call being answered by a person or voicemail. This disposition can be seen if the check box Disable Post-Connect Call Analysis is selected in the Call Analysis Response, resulting in an action such as a transfer to a queue on line connect, and not waiting to detect a person or machine. |
| disposition.classification.callable.speech.* | A short segment of human speech was detected, ~0.3 seconds; however, it is ambiguous as to whether it will be a person or machine, since not enough time has passed to disambiguate between a person or machine. This condition is expected to occur after line connect, and it should be ignored during pre-connect as invalid. |
I hope that helps 🤞.
Best regards, Shahar.
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Shahar Leonard
Genesys Cloud Professional Certified
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Original Message:
Sent: 05-20-2025 10:35
From: Edwin Moreno Ramos
Subject: We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details
Hi Community,
I've been doing some investigation to get the specific parameters that must response the API conversation details: get /api/v2/analytics/conversations/details , depending of the Call Analysis Result obtained for the Interaction, even, I've opened a case with Genesys customer care how you advised me but they told me that they aren't able to help with this information that the best way is through this forum so for this reason I back again to see is possible if somebody's resolved these parameters.
In the meantime ,I've done some research for myself and I've gotten some values but still are remaining some values to find how you can see in the table below just two values are missing:
| Disposition Analyzer from API Response | |
disposition.classification.callable.disconnect | | |
disposition.classification.callable.person | | |
disposition.classification.callable.busy | tone.busy.theWirelessCustomerYouAreCallingIsNotAvailable.3 Or N/A | |
disposition.classification.callable.machine | | |
disposition.classification.callable.noanswer | | |
disposition.classification.callable.sit | recording.sit.ineffectiveother.* | |
disposition.classification.callable.fax | | |
disposition.classification.callable.lineconnected | | |
disposition.classification.callable.speech | | |
disposition.classification.uncallable.sit | | |
disposition.classification.uncallable.notfound | | |
Please if some have some information about these two values or some link or documentation ,I'll be grateful.
Best Regards
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Edwin Moreno Ramos
Original Message:
Sent: 05-08-2025 10:10
From: Edwin Moreno Ramos
Subject: We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details
Thanks Samuel Jillard for taking the time to respond the post. I will wait for someone else in the community can share this information but in the meantime , I will try to open a case in customer care.
Regards
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Edwin Moreno Ramos
Original Message:
Sent: 05-08-2025 09:23
From: Samuel Jillard
Subject: We need the possible Disposition Analyzer values from API Endpoint get /api/v2/analytics/conversations/details
Hi Edwin,
It doesn't seem that this list is available anywhere. Whilst looking for it I did see a similar post on the Genesys Cloud Developer Forum and they suggested opening a case with Genesys Customer Care to get this info.
Maybe others in the community have already solve this previously and can provide what they have found, but otherwise a case with customer care will be your best option.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees