Genesys Cloud - Main

Is there a way to tell if an agent or user is using the Web App vs. the Desktop App?
#Ask Me Anything (AMA)
#Omni-ChannelDesktop/UserInterface

------------------------------
Martin Bunting
i3Vision Technologies Inc.
------------------------------

Don't believe so, but maybe this new Admin initiated console logging feature coming up may help.  I guess another loose way of doing it is to have a screen recording policy on - which only works through the desktop app (and assumes firewall ports are opened accordingly).

It would actually be nice in the Performance\Agents view etc to see more than just the station name - IP address, app type etc.

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------

Hello Martin.  You could also talk with your MSFT SCCM deployment admin.  If deployed then they would have a list of pc's the application was pushed to.

------------------------------
Michael John
Altivon
------------------------------