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  • 1.  WEB CHAT AND WORDPRESS

    Posted 01-21-2020 09:56
    No replies, thread closed.
    Hello
    Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
    My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
    #DigitalChannels

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------


  • 2.  RE: WEB CHAT AND WORDPRESS

    Posted 01-21-2020 10:10
    No replies, thread closed.
    You might need to add the WordPress hosting site to the Allowed Domains in the Widget.  Also, what flavor of the widget are you using?  I had trouble with 2.0 and went back to 1.1 to get it working.   Be sure to check out these links:
    Also, this thread talks about editing the WordPress PHP:  https://developer.mypurecloud.com/forum/t/webchat-config-on-wordpress-php/6369

    Robert

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: WEB CHAT AND WORDPRESS

    Posted 01-21-2020 11:56
    No replies, thread closed.
    Thanks Robert for the information, we are using the version 1.1
    We going to follow your recommendations

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------

    Original Message


  • 4.  RE: WEB CHAT AND WORDPRESS

    Posted 01-21-2020 11:00
    Edited by William Chávez 01-21-2020 11:05
    No replies, thread closed.
    Hi Gladys:


    I worked with both webflow and wix, but I think it is the same pattern. In addition to Robert, in my experience, I used the Widget version 1.0. You need to configure an html embedded code option in wordpress in order to set both the HTML component and the Javascript logic of the widget, including the Generated Script Tag of the PureCloud cofiguration. But, to get your session problem solved, you have to specify in the chatConfig object variable the following property:

    reconnectEnabled: true

    This allows you to maintain the session that was stablished by a customer with your contact center, while he/she navigates between your web pages in which the widget were included. So, you have to include the same widget with the reconnectEnabled property setted in true in all the web pages you want to get the customer journey session maintained.

    References: https://developer.mypurecloud.com/api/webchat/index.html

    Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat
    Mypurecloud remove preview
    Web Chat
    View this on Mypurecloud >


    I expect this work for you too.

    ------------------------------
    William Martín Chávez González
    Systems Engineer
    Global Networks Solutions S.A.S.
    ------------------------------



  • 5.  RE: WEB CHAT AND WORDPRESS

    Posted 01-21-2020 12:02
    No replies, thread closed.
    Thanks William, 
    I checked my widget and it´s does not include the reconnect option but  I believed that is have!...I going to correct the code and test again

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------

    Original Message


  • 6.  RE: WEB CHAT AND WORDPRESS

    Posted 01-21-2020 13:45
    No replies, thread closed.
    Hi Gladys:

    Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat Please
    Especially the autojoin method.

    ------------------------------
    William Martín Chávez González
    Systems Engineer
    Global Networks Solutions S.A.S.
    ------------------------------

    Original Message


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