Genesys Cloud - Main

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

You might need to add the WordPress hosting site to the Allowed Domains in the Widget.  Also, what flavor of the widget are you using?  I had trouble with 2.0 and went back to 1.1 to get it working.   Be sure to check out these links:

• WebChat Developer Tools 22
• WebChat API documentation 13

Also, this thread talks about editing the WordPress PHP:  https://developer.mypurecloud.com/forum/t/webchat-config-on-wordpress-php/6369

Robert

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 01-21-2020 09:55
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Thanks Robert for the information, we are using the version 1.1
We going to follow your recommendations

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Original Message:
Sent: 01-21-2020 10:10
From: Robert Wakefield-Carl
Subject: WEB CHAT AND WORDPRESS

You might need to add the WordPress hosting site to the Allowed Domains in the Widget.  Also, what flavor of the widget are you using?  I had trouble with 2.0 and went back to 1.1 to get it working.   Be sure to check out these links:

• WebChat Developer Tools 22
• WebChat API documentation 13

Also, this thread talks about editing the WordPress PHP:  https://developer.mypurecloud.com/forum/t/webchat-config-on-wordpress-php/6369

Robert

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 01-21-2020 09:55
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hi Gladys:


I worked with both webflow and wix, but I think it is the same pattern. In addition to Robert, in my experience, I used the Widget version 1.0. You need to configure an html embedded code option in wordpress in order to set both the HTML component and the Javascript logic of the widget, including the Generated Script Tag of the PureCloud cofiguration. But, to get your session problem solved, you have to specify in the chatConfig object variable the following property:

reconnectEnabled: true

This allows you to maintain the session that was stablished by a customer with your contact center, while he/she navigates between your web pages in which the widget were included. So, you have to include the same widget with the reconnectEnabled property setted in true in all the web pages you want to get the customer journey session maintained.

References: https://developer.mypurecloud.com/api/webchat/index.html

Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat

Mypurecloud		remove preview
Web Chat View this on Mypurecloud >

I expect this work for you too.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
------------------------------

Original Message:
Sent: 01-21-2020 09:55
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Thanks William, 
I checked my widget and it´s does not include the reconnect option but  I believed that is have!...I going to correct the code and test again

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Original Message:
Sent: 01-21-2020 11:00
From: William Martín Chávez González
Subject: WEB CHAT AND WORDPRESS

Hi Gladys:


I worked with both webflow and wix, but I think it is the same pattern. In addition to Robert, in my experience, I used the Widget version 1.0. You need to configure an html embedded code option in wordpress in order to set both the HTML component and the Javascript logic of the widget, including the Generated Script Tag of the PureCloud cofiguration. But, to get your session problem solved, you have to specify in the chatConfig object variable the following property:

reconnectEnabled: true

This allows you to maintain the session that was stablished by a customer with your contact center, while he/she navigates between your web pages in which the widget were included. So, you have to include the same widget with the reconnectEnabled property setted in true in all the web pages you want to get the customer journey session maintained.

References: https://developer.mypurecloud.com/api/webchat/index.html

Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat

Mypurecloud		remove preview
Web Chat View this on Mypurecloud >

I expect this work for you too.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.

Original Message:
Sent: 01-21-2020 09:55
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------

Hi Gladys:

Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat Please
Especially the autojoin method.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.
------------------------------

Original Message:
Sent: 01-21-2020 12:01
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Thanks William,
I checked my widget and it´s does not include the reconnect option but  I believed that is have!...I going to correct the code and test again

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.

Original Message:
Sent: 01-21-2020 11:00
From: William Martín Chávez González
Subject: WEB CHAT AND WORDPRESS

Hi Gladys:


I worked with both webflow and wix, but I think it is the same pattern. In addition to Robert, in my experience, I used the Widget version 1.0. You need to configure an html embedded code option in wordpress in order to set both the HTML component and the Javascript logic of the widget, including the Generated Script Tag of the PureCloud cofiguration. But, to get your session problem solved, you have to specify in the chatConfig object variable the following property:

reconnectEnabled: true

This allows you to maintain the session that was stablished by a customer with your contact center, while he/she navigates between your web pages in which the widget were included. So, you have to include the same widget with the reconnectEnabled property setted in true in all the web pages you want to get the customer journey session maintained.

References: https://developer.mypurecloud.com/api/webchat/index.html

Please, do not forget to check and coding the behavior described in the **Chat Reconnects** recommendations from PureCloud: Web Chat

Mypurecloud		remove preview
Web Chat View this on Mypurecloud >

I expect this work for you too.

------------------------------
William Martín Chávez González
Systems Engineer
Global Networks Solutions S.A.S.

Original Message:
Sent: 01-21-2020 09:55
From: Gladys Galabay
Subject: WEB CHAT AND WORDPRESS

Hello
Somebody work with webchat  in the pages creates in wordpress, maybe exist a pluging of purecloud for wordpress
My customer have their website in wordpress, we gave them the widget of the chat but it´s have problems, the session is not reconnect when the user change the link in the website
#DigitalChannels

------------------------------
Gladys Galabay
High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
------------------------------