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  • 1.  Web Chat Transcriptions

    Posted 01-22-2020 01:37
    No replies, thread closed.
    Currently working through implementation of the V2 widget and everything is great. Just trying to determine the best method of sending chat transcriptions to customers. The only method I can see is using the API to make a call to grab the conversation data and then parse this into a coherent response.

    Curious to see if anyone else is doing anything similar or has other ideas on how to achieve this?
    #DigitalChannels

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 2.  RE: Web Chat Transcriptions

    Posted 01-30-2020 09:25
    No replies, thread closed.
    Hi Gareth,

    Thanks for posting your question in the community! It was discussed in the most recent episode of the Genesys Cloud Community Q&A Show! Check it out here!

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


  • 3.  RE: Web Chat Transcriptions

    Posted 06-01-2021 11:46
    Edited by Eric Allen 06-01-2021 15:16
    No replies, thread closed.
    @Gareth I think it appears under interaction history

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    Eric Allen
    Vervent, Inc.
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    Original Message


  • 4.  RE: Web Chat Transcriptions

    Posted 06-02-2021 04:59
    No replies, thread closed.
    Hi Eric,

    Yes, the added capability to download the transcript is great. One thing that would be nice is easy access to this file to send through following the chat interaction, via an email.

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------

    Original Message


  • 5.  RE: Web Chat Transcriptions

    Posted 06-02-2021 04:58
    No replies, thread closed.
    Hi Gareth,

    We already designed such solution based on GC API and Azure.

    Here you can find some details of implementation https://noralogix.medium.com/genesys-cloud-chat-transcribe-8a4edcb6a6d4

    You are welcome to contact me if any questions.

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


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