Workforce Engagement Management

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  • 1.  Web Messaging

    Posted 07-10-2025 08:55
    No replies, thread closed.

    Hey folks! I'm exploring tools and workflows that might support forecasting for web messaging agents-like predicting volume or staffing needs. Has anyone come across options for this? Would love to hear what's worked for you or any recommendations. Appreciate the help!


    #ConversationalAI(Bots,AgentAssist,etc.)
    #Unsure/Other

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    Kendall Carpenter
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  • 2.  RE: Web Messaging

    Posted 07-10-2025 11:44
    No replies, thread closed.

    Hi Kendall,

    I am going to move this across to the Workforce Engagement Management Community as they will be better placed to help with forecasting volumes and staffing needs.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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