Hi Kendall,
I am going to move this across to the Workforce Engagement Management Community as they will be better placed to help with forecasting volumes and staffing needs.
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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-10-2025 08:55
From: Kendall Carpenter
Subject: Web Messaging
Hey folks! I'm exploring tools and workflows that might support forecasting for web messaging agents-like predicting volume or staffing needs. Has anyone come across options for this? Would love to hear what's worked for you or any recommendations. Appreciate the help!
#ConversationalAI(Bots,AgentAssist,etc.)
#Unsure/Other
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Kendall Carpenter
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