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Web messaging integrations and go-live dates

  • 1.  Web messaging integrations and go-live dates

    Posted 06-05-2025 18:35

    Raha_Srija | 2021-02-05 14:05:31 UTC | #1

    Hi,

    We are exploring persistent chat and we are curious about the following things:

    1. Are you planning to enable co-browse for web messaging?
    2. When will web messaging be integrated to salesforce? We tried picking up an interaction from salesforce console and even though the notification came in for the incoming interaction, we did not find a way to actually answer the call.

    Also, please let us know the tentative date when you are planning to go live with this.

    Thank you.

    chad.hansen | 2021-02-05 17:16:51 UTC | #2

    Hi @Raha_Srija,

    We are planning to enable co-browse for web messaging. The timeline is unclear for now, however we are targeting 2021.

    There is additional work needed for web messaging to work with the salesforce integration. This feature is planned to be available at the time of the web messaging GA date, currently targeting late Q1.

    I hope this helps!

    Raha_Srija | 2021-02-08 14:13:48 UTC | #3

    Thanks a lot @chad.hansen.

    I had another issue. The API :

    /api/v2/webdeployments/deployments

    had worked once for my teammate and me. Since last Thursday, both of us are getting

    message :Unable to perform the requested operation, code : illegal.operation , status : 400,

    with errorCode : not-valid , fieldName : allowedDomains

    when trying to deploy any new configuration. We are following the schema

    { "name": "Demo Deployment", "description": "Deployment for demos", "configuration": { "id": Configuration Id, "version": "1" }, "allowedDomains": ["my domain"], "flow": { "id": Flow Id } }

    as given in https://developer.mypurecloud.com/api/webmessaging/configure.html

    Could you please assist in finding out the problem? Thanks again for all the help

    chad.hansen | 2021-02-08 15:16:50 UTC | #4

    Hi @Raha_Srija. Could you please confirm that for the allowedDomains field you are using a valid domain format for the value? If not, this could cause this error. For instance, I was able to create a deployment using:

    "allowedDomains": ["www.genesys.com"],

    Raha_Srija | 2021-02-09 05:02:03 UTC | #5

    I have been trying with

    "allowedDomains":["http://localhost:8000"],

    It worked the first time so I can tell it is a valid domain value.

    chad.hansen | 2021-02-10 15:18:03 UTC | #6

    Hi @Raha_Srija. There have been a few changes made to the API around allowedDomains. At this time, localhost is not allowed. We would recommend using a hosted domain with a hosted web page for the full web messaging experience.

    This post was migrated from the old Developer Forum.

    ref: 9923



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