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  • 1.  Web messaging - message format and emojis

    Posted 07-27-2023 16:10
    No replies, thread closed.

    I have two quick questions. 

    One, is there a setting to disable emojis in Web Messaging interactions?

    Two, if my Knowledge Bench 2.0 knowledgebase has articles containing html formatting, they appear properly when presented in Support Center, but in Agent Assist, they show as text with html markup.  What did I miss?

    Thanks in advance


    #DigitalChannels

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    Vikki Papesh
    Tandem Diabetes Care Inc.
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  • 2.  RE: Web messaging - message format and emojis

    Posted 07-28-2023 03:59
    No replies, thread closed.

    I fully agree and added this idea for you:  https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-200

    Maybe @Angelo Cicchitto or @Mike Ray  can comment.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Web messaging - message format and emojis

    Posted 07-28-2023 04:15
    No replies, thread closed.

    Forgot your Emoji question.

    No way presently to turn off that I know of, but you should comment on this idea with a use case:  https://genesyscloud.ideas.aha.io/ideas/CEWMM-I-201



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 4.  RE: Web messaging - message format and emojis

    Posted 08-08-2023 15:43
    No replies, thread closed.

    Hi! In terms of selective Emoji's support, the suggested Idea will be considered as possible improvement in Agent Workspace, across all Messaging channels. Regarding Knowledge rendering: indeed, we have future plans to enhance layout. Thanks for raising the Ideas!



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    Angelo Cicchitto
    Genesys - Employees
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    Original Message


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