Genesys Cloud - Main

Hi,

Please can you confirm if this feature would also allow to disable the capability of agents to send the attachments? For eg, if we remove all file type from the content profile, will it restrict the sharing of attachments from agent side?

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees
------------------------------

Good day Angelo, Can we please confirm if this was successfully released to GA? On our Lab Org in Dublin region, I cannot see this.

Edit: Cannot see this on another Org, also on the Dublin region

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd
------------------------------


Original Message:
Sent: 04-03-2024 12:36
From: Angelo Cicchitto
Subject: Web Messaging - upcoming Supported Content Profile release

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees

All - see latest update to Idea here > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-19

Latest update (April 11th): we have found an unexpected condition that would impact a small minority of GC customers, and decided to rollback the partial regional rollout that started on Monday. We have identified to root cause and will be fixing it shortly, to ensure all GC customers can properly use this new feature. Thank you for your patience.

Good day Angelo, Can we please confirm if this was successfully released to GA? On our Lab Org in Dublin region, I cannot see this.

Edit: Cannot see this on another Org, also on the Dublin region

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd


Original Message:
Sent: 04-03-2024 12:36
From: Angelo Cicchitto
Subject: Web Messaging - upcoming Supported Content Profile release

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees

Hi Angelo,

our Customer has very narrow time constraints and will need to test this feature very shortly to be able to put it into production. Do you have any news regarding the deployment? This is a blocker for them to fully migrate to CX.
Thanks and Regards

Joerg

All - see latest update to Idea here > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-19

Latest update (April 11th): we have found an unexpected condition that would impact a small minority of GC customers, and decided to rollback the partial regional rollout that started on Monday. We have identified to root cause and will be fixing it shortly, to ensure all GC customers can properly use this new feature. Thank you for your patience.

Good day Angelo, Can we please confirm if this was successfully released to GA? On our Lab Org in Dublin region, I cannot see this.

Edit: Cannot see this on another Org, also on the Dublin region

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd


Original Message:
Sent: 04-03-2024 12:36
From: Angelo Cicchitto
Subject: Web Messaging - upcoming Supported Content Profile release

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees

All - latest update: we have passed release gate, and planning to deploy this feature again across all regions next week starting from Monday 27th.

Hi Angelo,

our Customer has very narrow time constraints and will need to test this feature very shortly to be able to put it into production. Do you have any news regarding the deployment? This is a blocker for them to fully migrate to CX.
Thanks and Regards

Joerg

All - see latest update to Idea here > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-19

Latest update (April 11th): we have found an unexpected condition that would impact a small minority of GC customers, and decided to rollback the partial regional rollout that started on Monday. We have identified to root cause and will be fixing it shortly, to ensure all GC customers can properly use this new feature. Thank you for your patience.

Good day Angelo, Can we please confirm if this was successfully released to GA? On our Lab Org in Dublin region, I cannot see this.

Edit: Cannot see this on another Org, also on the Dublin region

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd


Original Message:
Sent: 04-03-2024 12:36
From: Angelo Cicchitto
Subject: Web Messaging - upcoming Supported Content Profile release

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees

All - this feature is finally GA released to all prod regions, thank you for your patience > https://help.mypurecloud.com/releasenote/may-27-2024/

All - latest update: we have passed release gate, and planning to deploy this feature again across all regions next week starting from Monday 27th.

Hi Angelo,

our Customer has very narrow time constraints and will need to test this feature very shortly to be able to put it into production. Do you have any news regarding the deployment? This is a blocker for them to fully migrate to CX.
Thanks and Regards

Joerg

All - see latest update to Idea here > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-19

Latest update (April 11th): we have found an unexpected condition that would impact a small minority of GC customers, and decided to rollback the partial regional rollout that started on Monday. We have identified to root cause and will be fixing it shortly, to ensure all GC customers can properly use this new feature. Thank you for your patience.

Good day Angelo, Can we please confirm if this was successfully released to GA? On our Lab Org in Dublin region, I cannot see this.

Edit: Cannot see this on another Org, also on the Dublin region

------------------------------
Dewald Smit
Altron Systems Integration a Division of Altron TMT (Pty) Ltd


Original Message:
Sent: 04-03-2024 12:36
From: Angelo Cicchitto
Subject: Web Messaging - upcoming Supported Content Profile release

Hi All - this is to provide a status update on this feature rollout, as we get closer to release date. As anticipated 6 months ago, once this new feature is rolled out, we will automatically add a new WebMessaging Legacy Default content profile to existing Genesys Cloud Organizations that have already deployed Web Messaging: the intent of this new object is to avoid any disruption to your live Web Messaging operations.

After this feature is released, all future operations on newer Messenger configurations will require Admin users to perform a couple of simple steps, limited to existing Deployments and Configurations (while not required for newly created ones):

1. All existing Messenger Deployments will have a new drop-down selector showing either the WebMessaging Legacy Default profile (for existing Deployments) or your current default content profile for new Deployments: you just need to acknowledge the selected Content Profile is matching your business needs. See screenshot below.
2. For existing Deployments, we do encourage that you Save a New Version of your corresponding Messenger Configuration, and assign the newly created version to your existing Deployment, once this new feature has been released: this is to ensure that client-side Messenger can detect the new changes made to Content Profile, otherwise it will continue to rely on legacy attachments configuration from previous Configuration (JPG, PNG, GIF).

This simple procedure is not mandatory, but highly recommended in order to start using the new feature: if not applied, your older Deployments will continue to use only Image attachments as of today.

------------------------------
Angelo Cicchitto
Genesys - Employees