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  • 1.  Web Messenger Chat Widget - How can the customer end the chat?

    Posted 09-15-2023 08:35
    No replies, thread closed.

    I'm sorry if this is a stupid question but...

    I'm unclear as far as how a customer can end their chat via the widget. I can see how the agent can end the chat, but how does the customer?

    I have tried closing the widget, exiting the browser, etc. but from the agent's perspective the chat is still active. When the customer brings up their browser again and accesses the widget, it is as though the chat never ended.

    How can the customer end the chat?


    #DigitalChannels

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    Adam M. Mazur, GCP / GSIP-8 / SSCA
    Sr. Principal PS Consultant
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  • 2.  RE: Web Messenger Chat Widget - How can the customer end the chat?

    Posted 09-15-2023 08:43
    No replies, thread closed.

    Adam - Please see this Idea > https://genesyscloud.ideas.aha.io/ideas/DIG-I-118



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    Angelo Cicchitto
    Genesys - Employees
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  • 3.  RE: Web Messenger Chat Widget - How can the customer end the chat?

    Posted 09-15-2023 08:49
    No replies, thread closed.

    Thank you Sir!



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    Adam M. Mazur, GCP / GSIP-8 / SSCA
    Sr. Principal PS Consultant
    ------------------------------

    Original Message


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