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Web Messenger Integration - Passing secured data to Web Messenger from Web Form (External UI)

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  • 1.  Web Messenger Integration - Passing secured data to Web Messenger from Web Form (External UI)

    Posted 12-06-2023 12:45
    Edited by Anwita Acharya 12-06-2023 12:45
    No replies, thread closed.

    We want to pass attributes from a web form while initiating a chat. We are able to do it using CustomAttributes, however, the CustomAttributes are displayed as participant data. Is there a way to pass some of the data as Secured Data so that they are not displayed in the participant data list?


    #DigitalChannels

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    Anwita Acharya
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  • 2.  RE: Web Messenger Integration - Passing secured data to Web Messenger from Web Form (External UI)

    Posted 12-06-2023 13:01
    No replies, thread closed.

    Hi - indeed we don't support "secure forms" on Messaging channels: we have future plans to add Secure Flows, please helps us prioritize this Idea including your use-case > https://genesyscloud.ideas.aha.io/ideas/SSA-I-561



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    Angelo Cicchitto
    Genesys - Employees
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