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  • 1.  Web Survey for Email Interactions

    Posted 10-10-2023 02:22
    No replies, thread closed.

    Web Survey for email interactions has a 72 hours delay in sending survey interactions after the agent's last response to the interaction - Create a web survey policy - Genesys Cloud Resource Center

    Does anyone know if there is a way we could change the 72 hours to a different value, or is there an option to change this behavior?

    Thanks in advance!


    #QualityManagement

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    Pei Wen Quek
    Datacom Connect Limited
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  • 2.  RE: Web Survey for Email Interactions

    Posted 10-12-2023 13:00
    No replies, thread closed.

    Hi Pei Wen,

    At the moment there isn't an option to change that behaviour, if you haven't already please vote on that idea via the portal https://genesyscloud.ideas.aha.io/ideas/WEM-I-461

    FYI @Michele Fisher



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    Herrick Mai
    Genesys - Employees
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