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  • 1.  web survey

    Posted 09-05-2020 09:47
    No replies, thread closed.
    Hi!
    I'm struggling to get working web survey after email interaction.
    I have created simplest survey flow with hardcoded email destination address and just survey.url as message body.
    The same policy is applied to both chat and email media, but in case of chat interaction everything works as expected (Status is Sent and survey is received), but after email iteraction (on the same queue as chat) in Performance->Interactions I see result of Survey Status and Survey Form as Pending and nothing is sent out.
    I have tried to assign different survey flows and create policies for different queues, but result in all cases is Pending
    How to troubleshoot this situation?
    #ArchitectureandDesign
    #QualityManagement

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    Armands Bunkovskis
    Adventus
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  • 2.  RE: web survey

    Posted 09-06-2020 06:04
    No replies, thread closed.
    Hi Armands,

    The survey in response to an email interaction is sent 72 hours after the last message is received in the conversation. I fell into the same trap when testing and then received lots of surveys!

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------

    Original Message


  • 3.  RE: web survey

    Posted 09-06-2020 06:23
    No replies, thread closed.

    Hi! Thanks. Will wait for many surveys on monday. :)



    ------------------------------
    Armands Bunkovskis
    Adventus Solutions Sia
    ------------------------------

    Original Message


  • 4.  RE: web survey

    Posted 07-24-2025 15:34
    No replies, thread closed.

    Hi, hoping to revive this thread.  Does anyone know if there's a way to shorten the 72 hour timer? 



    ------------------------------
    Jerry Kambitsis
    Uc Architecture, Engineering
    ------------------------------

    Original Message


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