Genesys Cloud - Main

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading
------------------------------

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Like I mentioned on another recent thread, Development is working on a fix to have the ring sound play for the configured alert timeout, rather than just 12 seconds.

I don't have a timeframe for the fix.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

You should probably open a case with Care so you can be added to the work being tracked internally, and get notified when the fix is completed and released.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2020 19:01
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

Like I mentioned on another recent thread, Development is working on a fix to have the ring sound play for the configured alert timeout, rather than just 12 seconds.

I don't have a timeframe for the fix.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Thanks again George.

Apologizes as I did not find this request in the site although searching for it, before sending this post.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 03-20-2020 19:04
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

You should probably open a case with Care so you can be added to the work being tracked internally, and get notified when the fix is completed and released.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 19:01
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

Like I mentioned on another recent thread, Development is working on a fix to have the ring sound play for the configured alert timeout, rather than just 12 seconds.

I don't have a timeframe for the fix.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

No worries, the search functionality is not the best.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 03-20-2020 19:48
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Thanks again George.

Apologizes as I did not find this request in the site although searching for it, before sending this post.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 03-20-2020 19:04
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

You should probably open a case with Care so you can be added to the work being tracked internally, and get notified when the fix is completed and released.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 19:01
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

Like I mentioned on another recent thread, Development is working on a fix to have the ring sound play for the configured alert timeout, rather than just 12 seconds.

I don't have a timeframe for the fix.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Thanks again George!

( and :( for the search engine...)

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 03-20-2020 20:02
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

No worries, the search functionality is not the best.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 19:48
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Thanks again George.

Apologizes as I did not find this request in the site although searching for it, before sending this post.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 03-20-2020 19:04
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

You should probably open a case with Care so you can be added to the work being tracked internally, and get notified when the fix is completed and released.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 19:01
From: George Ganahl
Subject: WebRTC agent ringing timeout configuration

Like I mentioned on another recent thread, Development is working on a fix to have the ring sound play for the configured alert timeout, rather than just 12 seconds.

I don't have a timeframe for the fix.

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Thanks Paulo for the quick reply to my post!

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 03-20-2020 18:53
From: Paulo Mesquita
Subject: WebRTC agent ringing timeout configuration

Hi Jorge,

By design, the UI ringtone plays for 12 seconds only.

There is an idea already approved to enhance this feature.

Current state: In Development

https://purecloud.ideas.aha.io/ideas/CLINB-I-236

------------------------------
Paulo Mesquita
Spark NZ Trading

Original Message:
Sent: 03-20-2020 17:19
From: Jorge Negri
Subject: WebRTC agent ringing timeout configuration

Hi,

One of our customers is asking to be able to have the WebRTC ringing for all the time configured in the Queue->Voice Tab as "Alerting Timeout".

When this "Alerting timeout2 is set to be a long time (i.e.:50secs), the incoming call rings on the agent phone during a shorter time, although the call is still offered to the agent and available to be answered or refused.

Need to know if somebody has faced this problem and if there is a solution to have the ringing timeout set to be as the same timeout set for the "Alerting Timeout" parameter configured in the Queue.

Thanks in advance for your help.

Best regards,
#Ask Me Anything (AMA)
#Implementation
#PlatformAdministration
#Telephony

------------------------------
Jorge Marcelo Negri
Senior Project Consultant
Genesys PureCloud Certified Associate
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------