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  • 1.  WebRTC deprecation announcement

    Posted 11-28-2019 07:54
    No replies, thread closed.
    Hi,

    Need  more details about this announcement received this week.

    It is said that WebRTC will be deprecated and websockets will be replacing it.

    Can somebody provide specific and detailed information about this and about the customers' impact apart than the one available at the PureCloud Resource Center.

    May be this is an interesting subject to be taken into account in one of the forthcoming PureCloud Community Q&A Shows to inform the PureCloud Community.

    Thank you all in advance for your help and attention.

    Regards


     


    #Roadmap/NewFeatures
    #SIP/VolP
    #Telephony

    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------


  • 2.  RE: WebRTC deprecation announcement

    Posted 11-28-2019 16:58
    No replies, thread closed.
    Hi Jorge:

    I found this reference: https://help.mypurecloud.com/articles/deprecation-webrtc-signaling/ 

    Hope it help us and Genesys get us more details.

    ------------------------------
    William Martín Chávez González
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


  • 3.  RE: WebRTC deprecation announcement

    Posted 11-28-2019 17:08
    No replies, thread closed.
    Thanks William.

    But I meant to have specific detailed information as this article published in the resource center is not enough.

    For example:

    What is the impact for customers not accessing to internet through a proxy?

    Will they be still able to use websocket connection and continue using the web based desktop and phone?

    Waiting to have more information urgently from Genesys about all this.

    Regards


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


  • 4.  RE: WebRTC deprecation announcement

    Posted 11-29-2019 19:00
    No replies, thread closed.
    Thanks again George for the explanation sent. It was not very clear what was stated in the Release Notes and what was found in the Resource Center.

    Regards,


    ------------------------------
    Jorge Marcelo Negri
    Senior Project Consultant
    In Motion Argentina
    Ciudad Autónoma de Buenos Aires
    Argentina
    ------------------------------

    Original Message


  • 5.  RE: WebRTC deprecation announcement

    Posted 11-28-2019 17:10
    No replies, thread closed.
    Hi community:

    In addition, will we able to use screen recording functionality from PureCloud Desktop if the agents use WebRTC stations as a default or effective stations for manage interactions after perform the suggested configuration changes you described in this reference?

    Reference: https://help.mypurecloud.com/articles/deprecation-webrtc-signaling/

    Thanks for all.

    ------------------------------
    William Martín Chávez González
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


  • 6.  RE: WebRTC deprecation announcement

    Posted 11-29-2019 08:53
    No replies, thread closed.
    We rely on the screen recording feature of the PureCloud desktop client.

    I don't believe we need to change anything but we've had unexpected issues due to networking configuration settings in the past.

    Is there a way for us to confirm that screen recording still works in our environment before the removal date?

    ------------------------------
    Jason Rogers
    Ontario Teacher's Pension Plan
    ------------------------------

    Original Message


  • 7.  RE: WebRTC deprecation announcement
    Best Answer

    Posted 11-29-2019 16:40
    Edited by George Ganahl 12-02-2019 15:02
    No replies, thread closed.
    I'm not sure the deprecation is being understood properly.

    WebRTC is not changing or going away.

    An ancillary service that helped with the use of a proxy is what is being deprecated.

    The effect is that anyone not using a proxy will see no difference in behavior or configuration.

    The difference for those who are using a proxy is that you will now have to specifically configure it, because the service that was unreliably providing connections to the proxy is now deprecated. The directions on how to do that configuration are listed in the link William provided above.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 8.  RE: WebRTC deprecation announcement

    Posted 11-29-2019 17:35
    No replies, thread closed.
    Thank you George.

    Best Regards.

    ------------------------------
    William Martín Chávez González
    Global Networks Solutions S.A.
    ------------------------------

    Original Message


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