Genesys Cloud - Main

Has anyone else experienced an issue when creating a new WebRTC Phone where you have to scroll through the entire list of users instead of just typing the user's name?  This just started happening on 2/4/26.

Hello Brent, 

This looks like a known recent issue. I recommend opening a support case to get this looked at, as the support team can escalate through the proper channels is necessary. 

Cheers, 

Has anyone else experienced an issue when creating a new WebRTC Phone where you have to scroll through the entire list of users instead of just typing the user's name?  This just started happening on 2/4/26.

Hi Cameron,

If this is a known issue, why would I open a support case?  Would that not create duplicate work for the support team if they are already aware of the issue?

Thanks,

Brent Bucey

Hello Brent, 

This looks like a known recent issue. I recommend opening a support case to get this looked at, as the support team can escalate through the proper channels is necessary. 

Cheers, 

Has anyone else experienced an issue when creating a new WebRTC Phone where you have to scroll through the entire list of users instead of just typing the user's name?  This just started happening on 2/4/26.

Hi Cameron,

If this is a known issue, why would I open a support case?  Would that not create duplicate work for the support team if they are already aware of the issue?

Thanks,

Brent Bucey

Hello Brent, 

This looks like a known recent issue. I recommend opening a support case to get this looked at, as the support team can escalate through the proper channels is necessary. 

Cheers, 

Has anyone else experienced an issue when creating a new WebRTC Phone where you have to scroll through the entire list of users instead of just typing the user's name?  This just started happening on 2/4/26.