The support team needs to address large-scale issues, meaning when many people are complaining.
When I have a problem affecting multiple organizations, I open a ticket for each organization.
Regarding your issue, I faced something similar on Monday.
I opened Chrome in an incognito tab and didn't have that problem.
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Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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Original Message:
Sent: 02-04-2026 12:19
From: Brent Bucey
Subject: WebRTC Phone Creation
Hi Cameron,
If this is a known issue, why would I open a support case? Would that not create duplicate work for the support team if they are already aware of the issue?
Thanks,
Brent Bucey
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Brent Bucey
Telecommunication Analyst
Original Message:
Sent: 02-04-2026 10:12
From: Cameron Tomlin
Subject: WebRTC Phone Creation
Hello Brent,
This looks like a known recent issue. I recommend opening a support case to get this looked at, as the support team can escalate through the proper channels is necessary.
Cheers,
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Cameron
Online Community Manager/Moderator
Original Message:
Sent: 02-04-2026 09:47
From: Brent Bucey
Subject: WebRTC Phone Creation
Has anyone else experienced an issue when creating a new WebRTC Phone where you have to scroll through the entire list of users instead of just typing the user's name? This just started happening on 2/4/26.
#Telephony
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Brent Bucey
Telecommunication Analyst
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