Genesys Cloud - Main

Hi all, 

Referring to the subject title, I know that WebRTC only supports Opus Codec (https://help.mypurecloud.com/articles/configure-the-preferred-codec-list/).

However, we are using BYOC trunk where the provider can support only g711 / PCMA. We have done projects in the pass where WebRTC in PureCloud supports g711, may I know why has the support for this codec been deprecated? It is quite a common codec in the industry. Is there anything I can do if both sides does not support each other's codec, hosting a converter somewhere? 

Any advice will be much appreciated.

Thanks!
Boey

#Telephony

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Jin Huey Boey
ITApps Sdn Bhd
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PureCloud's WebRTC Leg is Opus only, because we've not had demand or need for G.711, especially since Opus is so much more performant and has a higher quality. If your external BYOC trunk is G.711, that's fine because the PureCloud edge does the transcoding between legs. You don't need additional infrastructure or encoding anywhere.

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Xander Dumaine
Genesys - Employees - Team Lead, Lead Software Engineer
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Thanks Xander!

We still have problem establishing the connection but when it's done, hopefully webrtc codec will be transcoded to g.711 and not pose a problem.

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Jin Huey Boey
ITApps Sdn Bhd
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Original Message:
Sent: 08-12-2019 13:42
From: Xander Dumaine
Subject: WebRTC supported codec

PureCloud's WebRTC Leg is Opus only, because we've not had demand or need for G.711, especially since Opus is so much more performant and has a higher quality. If your external BYOC trunk is G.711, that's fine because the PureCloud edge does the transcoding between legs. You don't need additional infrastructure or encoding anywhere.

------------------------------
Xander Dumaine
Genesys - Employees - Team Lead, Lead Software Engineer
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Jin, 

I am running into the same issue. Even after removing Opus from the BYOC trunk the call still goes out with Opus as the only codec available. Was there a  setting you made to resolve this?

Thanks. 

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Tony Curoso
streamWrite
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Original Message:
Sent: 08-13-2019 06:35
From: Jin Huey Boey
Subject: WebRTC supported codec

Thanks Xander!

We still have problem establishing the connection but when it's done, hopefully webrtc codec will be transcoded to g.711 and not pose a problem.

------------------------------
Jin Huey Boey
ITApps Sdn Bhd
------------------------------


Original Message:
Sent: 08-12-2019 13:42
From: Xander Dumaine
Subject: WebRTC supported codec

PureCloud's WebRTC Leg is Opus only, because we've not had demand or need for G.711, especially since Opus is so much more performant and has a higher quality. If your external BYOC trunk is G.711, that's fine because the PureCloud edge does the transcoding between legs. You don't need additional infrastructure or encoding anywhere.

------------------------------
Xander Dumaine
Genesys - Employees - Team Lead, Lead Software Engineer