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  • 1.  WebRTC supported codec

    Posted 08-12-2019 10:14
      |   view attached
    No replies, thread closed.

    Hi all, 

    Referring to the subject title, I know that WebRTC only supports Opus Codec (https://help.mypurecloud.com/articles/configure-the-preferred-codec-list/).

    However, we are using BYOC trunk where the provider can support only g711 / PCMA. We have done projects in the pass where WebRTC in PureCloud supports g711, may I know why has the support for this codec been deprecated? It is quite a common codec in the industry. Is there anything I can do if both sides does not support each other's codec, hosting a converter somewhere? 

    Any advice will be much appreciated.

    Thanks!
    Boey


    #Telephony

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    Jin Huey Boey
    ITApps Sdn Bhd
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  • 2.  RE: WebRTC supported codec

    Posted 08-12-2019 13:42
    No replies, thread closed.
    PureCloud's WebRTC Leg is Opus only, because we've not had demand or need for G.711, especially since Opus is so much more performant and has a higher quality. If your external BYOC trunk is G.711, that's fine because the PureCloud edge does the transcoding between legs. You don't need additional infrastructure or encoding anywhere.

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    Xander Dumaine
    Genesys - Employees - Team Lead, Lead Software Engineer
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    Original Message


  • 3.  RE: WebRTC supported codec

    Posted 08-13-2019 06:36
    No replies, thread closed.
    Thanks Xander!

    We still have problem establishing the connection but when it's done, hopefully webrtc codec will be transcoded to g.711 and not pose a problem.

    ------------------------------
    Jin Huey Boey
    ITApps Sdn Bhd
    ------------------------------

    Original Message


  • 4.  RE: WebRTC supported codec

    Posted 03-21-2024 19:16
    No replies, thread closed.

    Jin, 

    I am running into the same issue. Even after removing Opus from the BYOC trunk the call still goes out with Opus as the only codec available. Was there a  setting you made to resolve this?

    Thanks. 



    ------------------------------
    Tony Curoso
    streamWrite
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    Original Message


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