Workforce Engagement Management

I created an idea which is showing as delivered - schedule either Saturday or Sunday, not both. Our agents are flexible to work 3 weekend days out of 4 and any weekday (5 days max), but I can't configure the system to schedule just one of the weekend days. Has anyone had luck with scheduling 1 weekend day rather than both? 

Hi Chandni,

in the Workplan you create 2 separate shifts for weekend. One for Saturday and one for Sunday:

In the "Shift Detail" for Saturday shift you check the "Days Off Rule" and select: "Next Day Off". This will make sure when a Saturday is scheduled, Sunday will not be scheduled:

Similarly in the "Shift Detail" for Sunday shift you check the "Days Off Rule" and select: "Previous Day Off". This will make sure when a Sunday is scheduled, Saturday will not be scheduled:

This will make sure that only one weekend day: Saturday or Sunday will be scheduled, but not both.

Hope that can help to solve your issue,