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  • 1.  Weekly Release Note Notification

    Posted 04-06-2022 12:38
    No replies, thread closed.
    Hi,

    Is there a way to receive the weekly release note few days before the official day (on wednesday)
    As a partner integrator it would be very efficient and proactive to have it before.
    This could avoid questions from our customers

    Last week there was a big change regarding the performance view. This generated lot of support cases
    Today the emergency address feature appears on the agent UI and again customers opened lot of cases

    Regards
    #Roadmap/NewFeatures

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    Melvyn Runghen
    Paxyl Solutions
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  • 2.  RE: Weekly Release Note Notification

    Posted 04-06-2022 14:59
    No replies, thread closed.
    Good day, 

    FYI that these were both published on the Features coming soon page which updates weekly, usually late Thursday or early Friday.  Sometimes the details are a little light, although they released more information on the Workspace update as it was significant.  

    I know I eagerly check this link each week.

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    Kyle Peterson
    Athene
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  • 3.  RE: Weekly Release Note Notification

    Posted 04-07-2022 07:24
    No replies, thread closed.
    Features coming soon is something we recently discovered as well, but it does not offer a subscription option. That would sure be handy to get a notification of the upcoming changes instead of just checking until they are there.

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    Katy Gorman
    PRINCIPAL LIFE INSURANCE COMPANY
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  • 4.  RE: Weekly Release Note Notification

    Posted 04-12-2022 18:23
    No replies, thread closed.

    We have also recently ran into the same issue with changes and a customer.

    Also looked for a more direct forum/communication stream with all future and next release notes available earlier than the current availability schedule, but no success.
    So far in my journey I have found info here on the community that you cant find via the release notes and coming features pages.

    We as a partner need time to analyze in coming changes for impact on customers and to assist customers to prepare and be aware of changes that will/could impact them.



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    Dewald Smit
    Altron Systems Integration a Division of Altron TMT (Pty) Ltd
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