We've got a weird issue here with a TTS prompt.  TTS text is set within the text field in Architect's user prompt config.  For some reason this one particular TTS prompt starts to play and at around the same point in time of the prompt it starts to just play a bunch of white noise/static then seems to later on go back to playing the rest of the TTS prompt fine.  It doesn't happen with every call, and we haven't had reports of this happening anywhere else we have TTS used.

Has anyone come across this before?  

#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Vaun McCarthy
------------------------------

What TTS engine are you using?  Are you able to capture this in a recording or a PCAP?  Tried using another TTS engine?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 10-25-2022 15:35
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

We've got a weird issue here with a TTS prompt.  TTS text is set within the text field in Architect's user prompt config.  For some reason this one particular TTS prompt starts to play and at around the same point in time of the prompt it starts to just play a bunch of white noise/static then seems to later on go back to playing the rest of the TTS prompt fine.  It doesn't happen with every call, and we haven't had reports of this happening anywhere else we have TTS used.

Has anyone come across this before?

#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Vaun McCarthy
------------------------------

Hi Robert

It's using en-nz under Amazon Polly.  Unfortunately this org is PCI enabled so I cannot capture media etc. I have changed the Polly voice to another language and it plays fine.

I have a case open to Genesys Care in the meantime.

------------------------------
Vaun McCarthy
------------------------------

Original Message:
Sent: 10-26-2022 22:26
From: Robert Wakefield-Carl
Subject: Weird static issue with TTS in flow

What TTS engine are you using?  Are you able to capture this in a recording or a PCAP?  Tried using another TTS engine?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-25-2022 15:35
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

We've got a weird issue here with a TTS prompt.  TTS text is set within the text field in Architect's user prompt config.  For some reason this one particular TTS prompt starts to play and at around the same point in time of the prompt it starts to just play a bunch of white noise/static then seems to later on go back to playing the rest of the TTS prompt fine.  It doesn't happen with every call, and we haven't had reports of this happening anywhere else we have TTS used.

Has anyone come across this before?

#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Vaun McCarthy
------------------------------

Why don't you look at the Genesys Enhanced TTS with the NZ voice?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 10-27-2022 03:37
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

Hi Robert

It's using en-nz under Amazon Polly.  Unfortunately this org is PCI enabled so I cannot capture media etc. I have changed the Polly voice to another language and it plays fine.

I have a case open to Genesys Care in the meantime.

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-26-2022 22:26
From: Robert Wakefield-Carl
Subject: Weird static issue with TTS in flow

What TTS engine are you using?  Are you able to capture this in a recording or a PCAP?  Tried using another TTS engine?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-25-2022 15:35
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

We've got a weird issue here with a TTS prompt.  TTS text is set within the text field in Architect's user prompt config.  For some reason this one particular TTS prompt starts to play and at around the same point in time of the prompt it starts to just play a bunch of white noise/static then seems to later on go back to playing the rest of the TTS prompt fine.  It doesn't happen with every call, and we haven't had reports of this happening anywhere else we have TTS used.

Has anyone come across this before?

#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Vaun McCarthy
------------------------------

Original Message:
Sent: 10/27/2022 9:48:00 AM
From: Robert Wakefield-Carl
Subject: RE: Weird static issue with TTS in flow

Why don't you look at the Genesys Enhanced TTS with the NZ voice?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 10-27-2022 03:37
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

Hi Robert

It's using en-nz under Amazon Polly.  Unfortunately this org is PCI enabled so I cannot capture media etc. I have changed the Polly voice to another language and it plays fine.

I have a case open to Genesys Care in the meantime.

------------------------------
Vaun McCarthy

Original Message:
Sent: 10-26-2022 22:26
From: Robert Wakefield-Carl
Subject: Weird static issue with TTS in flow

What TTS engine are you using?  Are you able to capture this in a recording or a PCAP?  Tried using another TTS engine?

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.com
https://RobertWC.Blogspot.com

Original Message:
Sent: 10-25-2022 15:35
From: Vaun McCarthy
Subject: Weird static issue with TTS in flow

We've got a weird issue here with a TTS prompt.  TTS text is set within the text field in Architect's user prompt config.  For some reason this one particular TTS prompt starts to play and at around the same point in time of the prompt it starts to just play a bunch of white noise/static then seems to later on go back to playing the rest of the TTS prompt fine.  It doesn't happen with every call, and we haven't had reports of this happening anywhere else we have TTS used.

Has anyone come across this before?

#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Vaun McCarthy
------------------------------