Workforce Engagement Management

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  • 1.  WEM addon for Post Call Surveys

    Posted 05-21-2025 00:42

    Hello Team,

    If a customer has CX1 users and would like to enable post call survey. They will need to either upgrade to CX3 or get WEM addons.

    My question is, if they get 1 wem addon, would that be sufficient to enable Post Call surveys for all calls? or would that result on overages on the bill?

    Thanks

    HM


    #ArchitectureandDesign
    #Implementation

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    Hassan Mohamed
    Delivery Manager
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  • 2.  RE: WEM addon for Post Call Surveys

    Posted 05-21-2025 05:45

    Hi Hassan,

    I am going to move this the Genesys Cloud WEM Community so they experts there can help clarify this for you.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: WEM addon for Post Call Surveys

    Posted 05-21-2025 06:08

    Hi Sam, I would prefer to have it here or maybe on both, it is more related to Post Call Survey than WEM directly



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    Hassan Mohamed
    Delivery Manager
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    Original Message


  • 4.  RE: WEM addon for Post Call Surveys

    Posted 05-23-2025 07:17

    Hi Hassan,

    Apologies for the delay, I was trying to find an answer for you!

    When a voice survey is initiated for an agent, that will trigger WEM Add On license, as stated in this article:

    https://help.mypurecloud.com/articles/add-workforce-engagement-management-to-your-subscription/

    Hope that helps.



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    Tracy
    Genesys
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    Original Message


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