Genesys Cloud - Main

If you're working with Genesys Workforce Engagement Management (WEM)-whether you're focused on forecasting & scheduling, quality, coaching, performance, or agent engagement-the WEM Community is the best place to connect, learn, and share what's working.

In the WEM Community, you can:
✅ Ask questions and get real-world answers from other WEM users
✅ Swap tips, best practices, and "this saved me hours" workflows
✅ Learn how others are tackling common challenges (and what they'd do differently)
✅ Share your wins and help someone else level up

Whether you're brand new to WEM or you've been living in it for years, you're welcome here-and your experience makes the community stronger.

👉 Join the WEM Community

• Drop a quick intro when you join-what's your role and what are you hoping to improve with WEM?

• Already solved a tough WEM challenge? Share it-your workaround might save someone hours.