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  • 1.  WEM Training Videos - Workforce Management

    Posted 07-16-2024 14:55

    Hi Everyone, 

    We're in the process of transitioning to Genesys Cloud from Pure Connect.  Wondering if there are resources out there that you have come across in the form of training videos for our WFM staff?  There is alot of content on the resource pages to read over the capabilities,  however I'm finding some issues to pair that with videos.  If anyone has any ideas please let me know! 

    Thanks, 


    #Implementation

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    Dalvir Dhamrait
    Workplace Safety & Insurance Board
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  • 2.  RE: WEM Training Videos - Workforce Management

    GENESYS
    Posted 07-17-2024 09:43

    Hello Dalvir,

     

    Welcome to GenCloud and the GC Community!

     

    I know of two place that might be able to help. First is our Beyond training site. Most courses have videos demoing/showing the product in question. Second is our Workshop site. This is specifically demo's and videos/walkthroughs of certain products. Taking a peek at it quickly I did notice some WFM stuff.

     

    Again welcome and see you in the community!

     

    Cheers,



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 3.  RE: WEM Training Videos - Workforce Management
    Best Answer

    GENESYS
    Posted 07-22-2024 05:45

    Hi Dalvir,

    We have a community specifically geared towards WEM, I would suggest you and your team join the WEM Community where you can take a look through the library tab to find lots of useful documents, videos and catch up on past WEM focused webinars.

    You can also click on the Events tab where we have upcoming overview webinars for WEM.

    Look forward to seeing yuou there :-)

    Workforce Engagement Management - Genesys



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    Tracy
    Genesys
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    Original Message


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