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  • 1.  WFM Activity Code Report

    Posted 03-02-2020 21:46
    No replies, thread closed.
    Is there a report I can run that will tell me how much time is used for specific activity codes? (Preferably by agent and day). For example, I have a code under the On Queue category for OT and I'll like to see how much OT is being scheduled.
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    Dave Lottman

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  • 2.  RE: WFM Activity Code Report

    Posted 03-07-2020 15:57
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    Are you talking beyond these in the Historical Adherence View?
    Historical Adherence Columns



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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: WFM Activity Code Report

    Posted 03-07-2020 16:28
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    More along the lines of how many total hours within the Management Unit are scheduled for a certain activity.

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    Dave Lottman

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    Original Message


  • 4.  RE: WFM Activity Code Report
    Best Answer

    Posted 03-07-2020 19:22
    No replies, thread closed.
    This is close.  In the Actions menu for a schedule, choose Export and choose Activities

    It will export a CSV similar to this:

    Then do a quick pivot table in Excel:




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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: WFM Activity Code Report

    Posted 03-10-2020 12:46
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    So, as Robert basically pointed out...no, no built-in report or view to get directly to what you want, but a way to do so with exported data.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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    Original Message


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