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  • 1.  WFM and Work day integration

    Posted 4 hours ago

    Hey everyone,

    We're knee-deep in a Workforce Management (WFM) integration with Workday in Genesys Cloud CX, and I'd love to hear from anyone who's tackled something similar. Looking for best practices, solid architecture approaches, or real-world implementation stories.

    Quick rundown on our business needs:

    • Real-time sync: Time-off approvals in WFM push straight to Workday via API right away.

    • Daily batches (WFM → Workday): Published/changed agent schedules get updated, plus WFM team updates (like management unit agent lists) sync daily. Agent moves between teams/MUs should reflect that too.

    Anyone out there done this? How'd you handle the APIs? Any gotchas with real-time vs. batch, or tips on keeping it reliable? Would super appreciate any war stories or diagrams!

    Thanks a ton!

    Saranraj Thangaraj.


    #WEM-Quality,WFM,Gamification,etc

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    SARANRAJ THANGARAJ
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  • 2.  RE: WFM and Work day integration

    Posted 3 hours ago

    Hi Saranraj,

    I am going to move this over to the Workforce Engagement Management community as I think you will get a better response from the WEM users and Experts there.

    Have you also seen the Integrate Genesys Cloud with an HRIS system to sync time-off requests and time-off balances from Genesys Cloud WFM blueprint in the Developer site?  This may answer some of your questions.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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