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WFM Capacity Planning - New Course

  • 1.  WFM Capacity Planning - New Course

    Posted 23 days ago
    Genesys Education is excited to announce a new course on Genesys Cloud: WFM: Capacity Planning. 
    This course helps learners understand how to build long-term workforce strategies by predicting staffing needs in advance. You'll explore how to create, modify, and analyze capacity plans that account for attrition, hiring, shrinkage, and demand changes, all within the Genesys Cloud platform.
    In addition to this course, we also have a recorded webinar on this feature.
    Have questions? Reach out to us at education@genesys.com or visit Genesys Orchestrators for more training resources.

    #GenesysCloud
    #Training

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    Melissa Talamonti-Clark
    Product Manager, Genesys Education
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