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  • 1.  WFM Schedule View Issues

    Posted 02-27-2019 15:45
      |   view attached
    No replies, thread closed.
    ​We're having an issue with our PureCloud WFM where we are unable to change days in the Schedule View. This is only affecting a few of our units, but what happens is when we click a week's schedule for a unit, we can see that same day's schedule, but if we click to view the next day, it will not update to the correct day. It will only keep it on the current day.

    This is preventing us from adjusting schedules accurately resulting in a muddy view for our intra days since schedules are not up to date.

    Is anyone else experiencing this issue? I'm wondering if this is due to today's release in WFM for rescheduling.

    We do have a ticket in currently so hoping to find a resolution ASAP.
    #Unsure/Other

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    Trey Smith
    Bright Horizons Family Solutions LLC
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    Attachment(s)

    docx
    Screenshot Scheduling Issue 2.27.19.docx   236 KB 1 version


  • 2.  RE: WFM Schedule View Issues

    Posted 02-28-2019 16:59
    No replies, thread closed.
    This has been reported, we are working on a fix, and hope to release by midday EST tomorrow at the latest.

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


  • 3.  RE: WFM Schedule View Issues

    Posted 02-28-2019 19:19
    No replies, thread closed.
    This has been resolved. It will require a browser page force refresh to pick up the fix.

    ------------------------------
    Jay Langsford
    Senior Director, Workforce Optimization Engineering
    ------------------------------

    Original Message


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