Hi Chirag,
It looks like you are on Genesys Engage WFM - is that correct? If so, the reason behind the differences is most probably the way the statistics are set to collect the data, try checking:
The way the Activities > Statistics are configured - do they include to ignore short abandons for example
The Stat Server settings - are they set up the same as your other reporting tool? e.g. Interaction volumes (also, Abandoned Volume, Serviice Level and Handle Time) are normally set as WFMTotalNumberCallsEntered (WFM can have its own stats settings for collection) is this the same as the data being collected from BOBJ?
Compare both origins of the stat collections and see if they match - this is not unusual that the statistics don't match, WFM collects data can be set up differently for the purpose of collecting call data for forecasting.
For a more detailed explanation you could raise a case through Product Support.
Hope that helps.
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Tracy
Genesys
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