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  • 1.  What do you need to set up to send a manual outbound SMS?

    Posted 10-10-2024 16:41
    No replies, thread closed.

    I was attempting for testing purpose to send out a test SMS and clicked the green button. Nothing happened. 
    Are there outbound SMS trunks needed to send out manual SMS?


    #SystemAdministration
    #Telephony

    ------------------------------
    Jean Lam
    Vibrant Emotional Health
    ------------------------------


  • 2.  RE: What do you need to set up to send a manual outbound SMS?
    Best Answer

    Posted 10-11-2024 09:17
    No replies, thread closed.

    You need everything set up per all the information linked from https://help.mypurecloud.com/articles/about-sms-messaging/

    In particular you need either an SMS-capable phone number through Genesys Cloud Voice or to have the 3rd-party Twilio integration set up.

    Also, of particular importance for outbound, you need the proper paperwork submitted to allow sending outbound SMS messages as explained in the SMS Regulations section. Otherwise all your outbound messages are blocked.



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    George Ganahl GCP, GCSME, ICCE, ICHD, etc.
    Senior Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: What do you need to set up to send a manual outbound SMS?

    Posted 10-11-2024 10:39
    No replies, thread closed.

    Hi George,

    Thank you for clarifying the steps. We have several dedicated incoming SMS long code numbers, and I wanted to confirm whether outbound texting is available using those numbers.

    I initially thought that sending outbound SMS would function similarly to a voice trunk, but it seems there are additional considerations involved.



    ------------------------------
    Jean Lam
    Vibrant Emotional Health
    ------------------------------

    Original Message


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