Workforce Engagement Management

What is the impact to reporting when a score is changed on an evaluation that had already been completed? Does the updated score override the original score within reporting or would reporting reflect both scores (i.e. one redacted score and one completed score)? 

The related use case is in instances in which the evaluator submits an evaluation and then immediately realizes they made a mistake. Or in the case where a score is changed based on a dispute. 

#QualityManagement

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Kianna Thompson
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Evaluation scores can be changed for up to 45 days after submission, so yes, a change in the score would change the reporting when that evaluation score changes.  I don't believe the original score is exposed in any fashion.  

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Kianna,

This comes down to the settings on the form itself.  With "Revisions On" then there are 2 reported scores in the evaluation detail reports: 1 completed and 1 retracted.  With "Revisions Off" then there is a single reported score; the changes will override the previous score.

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Shelby Cronk
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Thank you so very much for your response. 

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Kianna Thompson
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Original Message:
Sent: 01-02-2025 16:33
From: Shelby Cronk
Subject: What is the impact to reporting when an evaluation score is changed?

Kianna,

This comes down to the settings on the form itself.  With "Revisions On" then there are 2 reported scores in the evaluation detail reports: 1 completed and 1 retracted.  With "Revisions Off" then there is a single reported score; the changes will override the previous score.

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Shelby Cronk
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