This information Genesys Cloud needs to consult and execute action in Salesforce for better integration in the systems.
I guess then this faq will help you:
https://salesforcefaqs.com/get-security-token-salesforce/
Att,
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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/------------------------------
Original Message:
Sent: 03-13-2024 22:30
From: Anush Shetty
Subject: What is token details mentioned in the salesforce integration for webservice access?
Hi All,
I am planning to integrate Genesys cloud to salesforce. I need to use the get customer information API from genesys cloud. Please suggest what is security token which need to be used as a part of integration. Below is the screenshot. i have tried with user account token , but it did not work. Thank you for your support.

#Integrations
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Anush Shetty
SBI Shinsei Bank, Limited
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