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What's one piece of advice that you would share regarding Holiday Scheduling?

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  • 1.  What's one piece of advice that you would share regarding Holiday Scheduling?

    Posted 11-13-2019 14:05
    No replies, thread closed.
    Title pretty much says it all, but what's your number one piece of advice regarding holiday scheduling?
    #Ask Me Anything (AMA)

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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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  • 2.  RE: What's one piece of advice that you would share regarding Holiday Scheduling?

    Posted 11-13-2019 14:18
    No replies, thread closed.

    Hi Everyone,


    This information has been sent out in a support blast as well as being mentioned on our Q&A Show linked here:  https://www.youtube.com/watch?v=IYRBoTDDLhY 

    Due to a known issue with holiday schedules we recommend toggling the "All Day" toggle on and then off or vice versa.  Make sure to save after you set it "on" OR "off".  This should be done for any currently unused schedules/holiday schedules to make sure calls route correctly.

    Here is an image of the All Day toggle on a holiday schedule:

    All Day toggle on a holiday schedule


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    Gage Decker
    Genesys - Employees
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