Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Whatsapp Agentless Outbound campaign

    Posted 06-14-2023 13:57
    No replies, thread closed.

    Hello Team,

    We have requirement from customer to setup Agentless WhatsApp outbound campaign. Since Genesys Cloud doesn't support WhatsApp outbound campaign, please suggest any alternative approach.

    Thank You,

    Rakesh Kumar Jha


    #Outbound

    ------------------------------
    Rakesh Kumar Jha
    Servion Global Solutions Inc.
    ------------------------------


  • 2.  RE: Whatsapp Agentless Outbound campaign

    Posted 06-14-2023 15:09
    No replies, thread closed.

    Have you looked at WhatsApp Notifications?

    https://help.mypurecloud.com/articles/agentless-whatsapp-notifications/



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: Whatsapp Agentless Outbound campaign

    Posted 06-19-2023 06:27
    No replies, thread closed.

    Hi George,

    Thanks for your response. I went through the WhatsApp API notification, i have few queries below- 

    1. Today outbound is used for Voice, Email and SMS. How we could use for Whatsapp channel.
    2. How can we track through reporting for outbound WhatsApp activity.

    Please help with the above query.

    Thank You,

    Rakesh Kumar Jha

    +971- 505807586



    ------------------------------
    Rakesh Kumar Jha
    Servion Global Solutions Inc.
    ------------------------------

    Original Message


  • 4.  RE: Whatsapp Agentless Outbound campaign

    Posted 06-20-2023 18:16
    Edited by George Ganahl 06-20-2023 18:16
    No replies, thread closed.
    1. Outbound notifications using WhatsApp are done through the API instead of setting up a Digital Campaign, for now. There is not a specific WhatsApp example in the Developer Center, but it is similar to the setup for SMS agentless notifications through the API: https://developer.genesys.cloud/commdigital/digital/openmessaging/sms-notification-guide  
    2. The reporting would be done tracking messaging interactions in the Performance views.

    It is not an elegant solution, but the Resource Center article for WhatsApp notifications gives ideas on several ways to use it.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


Related Content