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  • 1.  whatsapp json respones

    Posted 01-29-2026 08:06

    Hi everyone,

    We're currently working with a third-party provider to integrate WhatsApp with Genesys Cloud. They've asked for sample outbound message payloads (JSON) for:

    • Quick replies

    • Button replies

    • Date picker

    Does anyone know how to obtain or generate the JSON payloads Genesys sends for these message types?

    Also, is a date picker actually supported in WhatsApp outbound messages through Genesys (or WhatsApp Cloud API) today?

    Any guidance or examples would be greatly appreciated. Thanks!


    #Integrations

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    Jesica Poliszczuk
    supervisor
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