Genesys Cloud - Main

Hello Jorge, 

It might be possible with canned responses that use templates. You would have to make a template that has the button built in to achieve this. Another place to ask that might prove fruitful is the Developer forums. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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Hello Cameron,

I know Jorge's problem because I also have and the problem is that it's not possible to send message of type location with a template message. Location messages (https://developers.facebook.com/docs/whatsapp/conversation-types/) are particular messages with a button that when clicked open directly whatsapp popup to share location and as for my searches it's not possible to send this type of messages from Genesys. 

Regards,

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Antonio Oliva
IT Innovation Specialist
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Original Message:
Sent: 11-20-2024 08:14
From: Cameron Tomlin
Subject: Whatsapp Request Location

Hello Jorge, 

It might be possible with canned responses that use templates. You would have to make a template that has the button built in to achieve this. Another place to ask that might prove fruitful is the Developer forums. 

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Hello Antonio, 

Thank you for the information! @Jorge Baptista this would then be an enhancement request to get some eyes on this feature and get it developed. This can be done here. 

Thank you again Antonio!

P.S. Welcome to the Genesys Community!

Cheers, 

Hello Cameron,

I know Jorge's problem because I also have and the problem is that it's not possible to send message of type location with a template message. Location messages (https://developers.facebook.com/docs/whatsapp/conversation-types/) are particular messages with a button that when clicked open directly whatsapp popup to share location and as for my searches it's not possible to send this type of messages from Genesys. 

Regards,

------------------------------
Antonio Oliva
IT Innovation Specialist


Original Message:
Sent: 11-20-2024 08:14
From: Cameron Tomlin
Subject: Whatsapp Request Location

Hello Jorge, 

It might be possible with canned responses that use templates. You would have to make a template that has the button built in to achieve this. Another place to ask that might prove fruitful is the Developer forums. 

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator

Hi, 

I already done here https://genesyscloud.ideas.aha.io/ideas/CETPDC-I-41

Regards,

Antonio

Hello Antonio, 

Thank you for the information! @Jorge Baptista this would then be an enhancement request to get some eyes on this feature and get it developed. This can be done here. 

Thank you again Antonio!

P.S. Welcome to the Genesys Community!

Cheers, 

Hello Cameron,

I know Jorge's problem because I also have and the problem is that it's not possible to send message of type location with a template message. Location messages (https://developers.facebook.com/docs/whatsapp/conversation-types/) are particular messages with a button that when clicked open directly whatsapp popup to share location and as for my searches it's not possible to send this type of messages from Genesys. 

Regards,

------------------------------
Antonio Oliva
IT Innovation Specialist


Original Message:
Sent: 11-20-2024 08:14
From: Cameron Tomlin
Subject: Whatsapp Request Location

Hello Jorge, 

It might be possible with canned responses that use templates. You would have to make a template that has the button built in to achieve this. Another place to ask that might prove fruitful is the Developer forums. 

Cheers, 

------------------------------
Cameron
Online Community Manager/Moderator