Genesys Cloud - Main

Hi,

We have our org in Canada (cac1.pure.cloud) region. Can someone tell me if our archived calls are stored in Canada as well?
#QualityManagement

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Judy Heckbert
NTT America, Inc
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Hello Judy,

Great question. I want to say yes, but since you are referring to long-term storage (archive) I have some reservations... @Daniel Ho are you able to help affirm or refute my statement?​

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Nico Feliciano
Genesys - Employees
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Hi Judy,

Yes, archived calls are stored in the same region as where your org is located.

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Daniel Ho
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
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