Genesys Cloud - Main

Does your user have both the Communicate - Admin and Telephony Admin roles assigned? I can't remember if there is another role needed as well.

Hi there!

I'm new here. I was following the instructions to turn agents auto-answer function on  / off but could not figure it out how. Any help would be appreciated. 

Thanks!

Does your user have both the Communicate - Admin and Telephony Admin roles assigned? I can't remember if there is another role needed as well.

The Resource Center article which has the instructions lists the permissions needed:

Prerequisites

• Telephony > Plugin > All permission
• Directory > User > View permission
• Directory > User > Edit permission

I am guessing that you do not have the telephony permissions, or more...

Hi there!

I'm new here. I was following the instructions to turn agents auto-answer function on  / off but could not figure it out how. Any help would be appreciated. 

Thanks!

Does your user have both the Communicate - Admin and Telephony Admin roles assigned? I can't remember if there is another role needed as well.

Hi there!

I'm new here. I was following the instructions to turn agents auto-answer function on  / off but could not figure it out how. Any help would be appreciated. 

Thanks!

Does your user have both the Communicate - Admin and Telephony Admin roles assigned? I can't remember if there is another role needed as well.

Hi Isaac,

with the permission followed for George, for voice, you can edit the auto answer config below ---> People.

If you use Digital you can use the box in Queue (Auto-Answer for all digital channels) Queues.

Att,

Hi there!

I'm new here. I was following the instructions to turn agents auto-answer function on  / off but could not figure it out how. Any help would be appreciated. 

Thanks!

Does your user have both the Communicate - Admin and Telephony Admin roles assigned? I can't remember if there is another role needed as well.