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  • 1.  Where is permission to transfer queue calls to individuals?

    Posted 11-05-2020 19:21
    No replies, thread closed.
    Hi Team,

    I'm hoping you can help - Do you happen to know what the Genesys permission is called that allows agents to transfer voice queue calls to internal or externals individuals - it seems to be set to allow transfers to queues only as a default. 

    (Apologies if I'm asking the wrong question or am in the wrong place)

    Many thanks,
    #Telephony

    ------------------------------
    Blair Lawson
    Residential Tenancies Authority
    ------------------------------


  • 2.  RE: Where is permission to transfer queue calls to individuals?

    Posted 11-09-2020 17:08
    No replies, thread closed.
    Hi Blair,

    This is the right place for questions. :)

    Please have a look at this article:
    https://help.mypurecloud.com/articles/transfer-call/

    Agents who have those permissions will be allowed to make both, internal and external transfer.

    ------------------------------
    Paulo Mesquita
    Spark NZ Trading
    ------------------------------



  • 3.  RE: Where is permission to transfer queue calls to individuals?

    Posted 11-09-2020 17:54
    No replies, thread closed.

    Thanks TEAM!  ��

     

    Blair Lawson | Team Leader | Client Contact Support Team | Customer Experience
    Residential Tenancies Authority | Level 23, 179 Turbot St | GPO Box 390 Brisbane Q 4001
    t 07 3046 5454 |     blair.lawson@rta.qld.gov.au | rta.qld.gov.au

     

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