Genesys Cloud - Main

Hello Community,

I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

But I can't figure out from where the data action can retrieve the values during the digital bot conversation.
Can the slot values be stored in a data table? If yes, what structure should the data table have?

Thanks,

Irina

Hi Irina,

Here is an example that should answer your questions. 

Hello Community,

I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

But I can't figure out from where the data action can retrieve the values during the digital bot conversation.
Can the slot values be stored in a data table? If yes, what structure should the data table have?

Thanks,

Irina

Hi Matthew,

thank you for the useful example.

 Am I understand correctly, that for each dynamic list I need to create separate data table?

Regards,
Irina

Hi Irina,

Here is an example that should answer your questions. 

Hello Community,

I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

But I can't figure out from where the data action can retrieve the values during the digital bot conversation.
Can the slot values be stored in a data table? If yes, what structure should the data table have?

Thanks,

Irina

Hi Irina,

Here is an example that should answer your questions. 

Hello Community,

I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

But I can't figure out from where the data action can retrieve the values during the digital bot conversation.
Can the slot values be stored in a data table? If yes, what structure should the data table have?

Thanks,

Irina

Hi Matthew,

Thanks for posting the example. Can you post the configurations you are using for the Data Action? The Output and the Response map.

Thanks

David

Hi Irina,

Here is an example that should answer your questions. 

Hello Community,

I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

But I can't figure out from where the data action can retrieve the values during the digital bot conversation.
Can the slot values be stored in a data table? If yes, what structure should the data table have?

Thanks,

Irina