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  • 1.  Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 03-06-2023 04:48
    No replies, thread closed.

    Hello Community,

    I'm trying to use dynamic list slot type in my first digital bot flow as described in this article:

    Use custom dynamic list slot types in a bot flow - Genesys Cloud Resource Center (mypurecloud.com)

    But I can't figure out from where the data action can retrieve the values during the digital bot conversation. 
    Can the slot values be stored in a data table? If yes, what structure should the data table have?

    Thanks,

    Irina


    #ArchitectureandDesign
    #DigitalChannels

    ------------------------------
    Irina Milstein
    ITNAV-Pro Ltd.
    ------------------------------


  • 2.  RE: Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 03-07-2023 07:25
      |   view attached
    No replies, thread closed.

    Hi Irina,

    Here is an example that should answer your questions. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Attachment(s)

    zip
    Get a Store_v2-0_bot example.zip   19 KB 1 version


  • 3.  RE: Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 03-09-2023 03:14
    No replies, thread closed.

    Hi Matthew,


    thank you for the useful example.

     Am I understand correctly, that for each dynamic list I need to create separate data table?

    Regards,
    Irina



    ------------------------------
    Irina Milstein
    ITNAV-Pro Ltd.
    ------------------------------

    Original Message


  • 4.  RE: Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 03-13-2023 07:26
    No replies, thread closed.

    Yes, I think this is the best solution. You can also create the list inside the Bot Flow. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Original Message


  • 5.  RE: Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 11-14-2023 16:52
    No replies, thread closed.

    Hi Matthew,

    Thanks for posting the example. Can you post the configurations you are using for the Data Action? The Output and the Response map.

    Thanks

    David



    ------------------------------
    David Martinez
    Motorola Solutions Inc
    ------------------------------

    Original Message


  • 6.  RE: Where to store slot values for dynamic list slot types in a digital bot flow?

    Posted 11-14-2023 19:41
    No replies, thread closed.

    Hi David,

    Inside the ZIP you will find the JSON you can import to use for the data action. There is an inbound message flow as well as a bot flow as an example. Please let me know any other questions you may have.



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Original Message


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